Senior National Account Manager - Grocery

Overview

This role leads the commercial agenda across Friesland Campina UK’s TOP4 grocery customers. Accountable for top and bottom-line growth through the development and execution of robust customer and channel strategies. You will own the Joint Business Planning (JBP) process, translate the Fighting Unit strategy into actionable customer JBP plans, and lead the performance management and deployment of a third-party salesforce. This role is pivotal in ensuring effective alignment across Marketing and Category functions to unlock sustainable growth and strengthen our share of wallet in Wholesale.

• 3–5+ years in FMCG, with specific experience across UK top 4 retailers
• Proven track record of commercial delivery and strategic customer management.
• Strong cross-functional collaboration and influencing skills.
• Resilience and ownership mindset — thrives in a high-performing & lean teams.
• Ability to manage ambiguity and flex outside core responsibilities when needed.

• Hybrid work schedule (2-3 days per week)
• Bonus: 12.5% annual bonus
• Salary range £60-70K (depending on experience level)
• Car/Travel Allowance: £5,700 per annum
• Pension:
  Up to 13.7% employer contribution (age-dependent)
• Healthcare:
  Private medical cover (BUPA)
• Medicash
• Death in Service: 4x salary
• Group Income Protection Scheme
• Holiday: 25 days + 8 UK bank holidays + Birthday off
• Flex Benefits:
  Summer Hours (1pm Friday finishes – July/Aug) Winter Wellness (2 hours/week for personal wellness – Nov–Jan) 4pm Friday finishes (standard weeks) £28/month WFH broadband allowance
• Access to ‘Help at Hand’ wellbeing support for employees & family

• Responsible for the grocery customers reporting directly to the Business Unit Controller.
• Cascading the fighting unit strategy into the sector, creating 12Q Channel & Customer plans.
• Lead the cross functional creation of channel strategy, aligning the Brand plans from the Marketing Team & supporting Channel & Category Strategies from the CCD team
• Creation and execution of JBPs and execution of the 12Q plan driving growth at a top and bottom line level, share of wallet
• Full P&L management

Staying true to who you really are, that is your starting point at Friesland Campina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, Friesland Campina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At Friesland Campina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at Friesland Campina means you are contributing to a better world.