Residential Scheme Manager - Leasehold

Overview

Title:

Residential Scheme Manager - Leasehold

Location:

London, London, GB, E10 7DF

Department:
Housing Services

Operation:
Sanctuary Housing

Closing Date: 17/02/2026

Requisition: 227215

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Residential Scheme Manager – Leasehold

London

£26,371 - £27,759 per year

35 hours per week – Monday to Friday

2 Bedroom flat included

The Leasehold Residential Scheme Manager plays a key role within the London region’s Leasehold Management service, supporting the effective operation of private retirement housing schemes. Working as part of a dedicated local team, the role is responsible for ensuring high-quality day-to-day management and a safe, compliant living environment for residents.

This is a residential role. The successful applicant will be required to live on-site during the working week under a Service Occupancy Agreement. Please note that only residential applicants who are able to live on site will be considered. Applicants unable to meet the residency requirement cannot be shortlisted for this post.

• Compliance Management:
  Completing daily, weekly, and monthly compliance tasks across assigned schemes, including fire safety checks, water hygiene monitoring, emergency systems testing, and ensuring all statutory and organisational requirements are met
• Health & Safety:
  Identifying and reporting Health & Safety concerns, completing routine inspections, supporting risk assessments, and ensuring communal areas remain safe, clean, and compliant
• Repairs & Maintenance:
  Reporting, monitoring, and following up on repairs; liaising with contractors; ensuring quality of work; and escalating urgent issues where needed. Tracking progress through to completion and maintain accurate records
• Contractor Engagement:
  Working closely with regular contractors, monitoring performance, supporting site access, resolving issues, and ensuring services are delivered in line with specifications
• Invoice & Financial Administration:
  Processing, verifying, and monitoring invoices linked to scheme maintenance and services, ensuring cost accuracy and adherence to budget controls
• Resident Support & Welfare:
  Providing welfare support to residents, particularly in retirement schemes; responding to concerns and signposting to appropriate services or safeguarding pathways when required
• Resident Engagement:
  Supporting events, meetings, and communication activities to promote community participation and ensure residents remain informed and engaged
• Stakeholder
  
  Collaboration:
  
  Working with internal teams (Home ownership, Compliance, Estates, Repairs, Finance) and external partners to deliver a consistent and high-quality service
• ASB Management:
  Handling minor anti-social behaviour concerns, ensuring appropriate reporting, documentation, and communication with relevant teams
• Travel & Team Support:
  Occasionally travelling for team meetings, training sessions, and to provide cover for colleagues' absence across the London region
• Documentation & Reporting:
  Maintaining accurate records, logs, and compliance data; completing required reporting to support scheme oversight and regulatory standards

• Attention to Detail:
  Ability to maintain accurate records, complete compliance tasks precisely, and identify issues promptly across multiple schemes
• Strong Administrative Skills (M365):
  Confident user of Microsoft 365 applications, including Outlook, Teams, Excel, SharePoint and other digital tools essential for reporting, scheduling, and communication
• Time Management:
  Able to organise and prioritise workloads effectively, balancing routine compliance tasks, resident support, and reactive issues across multiple sites
• Problem-Solving:
  Proactive in identifying issues, analysing situations, and finding practical solutions to ensure safe, well-managed schemes
• Customer Interaction Systems:
  Ability to use local customer service and housing management systems (training provided), and maintain accurate digital records
• Building Compliance Knowledge:
  Exp…