Assistant Building Manager

Assistant Building Manager Title, Team and Role Summary

Title: Assistant Building Manager

Team: Site - Marble Arch Place

Reports To: Senior Building Manager

The Assistant Building Manager serves as the first point of contact, supporting the delivery of high-quality services and assisting the wider management team.

This role is responsible for ensuring excellent client engagement and customer service, while overseeing the effective coordination of contractors, security personnel, and third‑party service providers.

The Assistant Building Manager is also expected to monitor expenditure and ensure all operations are carried out in compliance with current legislation and best practice standards.

• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements
• Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives
• In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste
• Assist and complete various reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safety
• Excellent communication, in person, on the phone and in email
• Time management & Excellent organisational skills
• Committed and focussed
• Assist with the Management of soft services contractors
• Undertake the monthly building Utility readings and ensure these are logged centrally
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
• Complete fire safety checks daily and log centrally maintaining accurate records
• Able to use own initiative
• Support the Building Manager with any after hours building needs and activities as required
• Effective PC skills, including working knowledge of Microsoft and Google packages
• Pro‑active, flexible attitude to changes in the company, IT systems and the role

• Exhibition of MAPP Values:
  Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

• 2 years experience of working in a similar role
• IOSH & IWFM Member is desirable

8am - 5.00pm Monday - Friday

GBP 36,000 - GBP 38,000 per annum, depending on experience.