Field Ops Manager - Facilities & Visits to sites

Position: Field Ops Manager - Facilities based & Visits to sites
We are looking for an experienced Field Operations Manager to lead and oversee the day-to-day performance of multiple car park locations, ensuring operational excellence, compliance, and outstanding customer service.

This is a hands-on leadership role suited to someone with strong operational knowledge of the parking or facilities management sector, combined with a solid understanding of the software and technology systems that support modern parking operations.

Key Responsibilities

* Manage and support a team of field-based supervisors, wardens, and site staff across multiple locations

* Oversee smooth, safe, and efficient day-to-day operations

* Drive performance, service standards, and KPI delivery

* Ensure full compliance with health & safety and regulatory requirements

* Monitor revenue, reporting, and operational budgets

* Conduct regular site audits and inspections

* Handle escalations, incidents, and customer complaints

* Lead recruitment, training, and development of field teams

* Work closely with technology providers and internal teams to optimise system performance

* Identify and implement process and system improvements to enhance efficiency

Systems & Technology

* Strong working knowledge of parking management software and back-office platforms

* Experience with ANPR systems, enforcement technology, pay & display / pay-on-foot systems, and cashless parking solutions

* Confident using reporting dashboards and data to drive operational decisions

* Comfortable troubleshooting basic system or hardware issues in the field

* Experience implementing or upgrading operational software is highly desirable

About You

* Proven experience in field operations, multi-site, or facilities/parking operations management

* Strong understanding of the car parking industry

* Tech-savvy with good systems knowledge and data literacy

* Experience leading remote or dispersed teams

* Commercially aware with strong problem-solving skills

* Excellent communication and stakeholder management skills

* Highly organised and able to manage multiple priorities

* Full UK driving licence required