Area Manager​/Operations Manager

Area Manager / Operations Manager - London

We're looking for a hospitality leader to join our London Operations team. A rare opportunity for the right person to make a real impact! This person should naturally be a peoples' person, always leads with warmth and purpose, and brings clarity with each decision they make.

Our cafés are big operations, structurally complex in nature, and not to mention busy! We typically serve circa 10,000 covers per site each week in our central London locations. For such demanding yet truly rewarding environments for guests and team alike, we need to be sure our cafés are in the safest pair of hands.

We're looking for someone who has the innate ability to lead, motivate and nurture our Senior Managers and their teams. It's imperative you bring your operational know-how, drive, and people leadership to help us do everyday better than the last, while strengthening our cafés as we continue to grow.

You’ll look after multiple cafés across London (typically 3 or 4 sites), supporting our General Managers to be the very best they can be.

Given the scale, complexity and growing nature of Dishoom, this opportunity is just a starting point. There is huge scope for this role to grow in responsibilities and the impact you can have on the business.

• Coach, support and guide our General Managers to create first‑class, big‑hearted experiences for every guest who visits, and team member who joins us.
• Partner with our General Managers to achieve commercial success in optimising cover volume, guest experience, and cost controls.
• Drive performance across key KPIs including guest and team feedback, food and drink standards and commercial objectives.
• You’ll be in the cafés supporting teams, reviewing performance, and spotting any opportunity to deepen what we do.
• Be the eyes and ears across our London cafés – ensuring they are running brilliantly and true to the experience we want, feeding back to relevant internal stakeholders where needed.
• Build a big‑hearted and first‑class culture. Set clear goals and help your teams to achieve them.
• Team happiness is key – ensuring our team are thriving, engaged and have clear pathways for growth.

• See both the big picture and the smallest details – guiding our teams to ensure we consistently deliver to the standards we expect.
• Possesses solid commercial insight and business acumen, applying a structured and thoughtful approach to all aspects of cost and control management.
• Have a genuine love for creating memorable moments for both guests and team members.
• Lead with confidence and care – making smart decisions, staying calm under pressure, and always keeping team and guests at the heart of what you do.
• Thrive in a fast‑growing business, relishing variety and the chance to make a lasting impact as we continue to expand.
• Find joy in helping others shine – building teams that feel proud, connected, and cared for.
• Above all, you lead with warmth and purpose, living our value of Seva – the act of selfless service – in everything you do.

• Proven experience leading big site operations across multiple locations as an Area Manager or Operations Director within a values‑led hospitality business.
• A strong track record of developing high‑performing leaders and teams.
• Demonstrated ability to deliver business strategies and improve performance across key metrics.

At Dishoom, we care about supporting you and your well‑being (inside and outside of work).

With this, we tend to think about our team's well‑being in four different ways:

• Private Healthcare for you and your family.
• Enhanced family leave and pay, plus specific Dishoom‑walla benefits for those growing little families.
• £200 monthly to spend when dining in Dishoom each month. Beyond that, enjoy 50% off during the day and 25% off in the evening for you and up to five guests.
• Access to our savings support and financial health planning tool.
• Free weekly wage advances and emergency cash if ever needed.

• All Managers are fully trained in mental health support & First Aid.
• Dedicated support from our confidential advice helpline –…