Major and Complex Loss Director

A leading UK–based loss adjusting firm is seeking an experienced Major and Complex Loss Director to join their specialist team. This senior role focuses on High Net Worth, Major Loss, and other complex property claims, including subsidence and escape of oil, combining hands–on claims handling with leadership and oversight responsibilities.

As an MCL Director, you will oversee a team of adjusters while maintaining your own portfolio of high–value and complex claims. You will ensure technical accuracy, high–quality reporting, and exceptional client service across all cases. This role requires strategic oversight, strong stakeholder management, and the ability to work efficiently under pressure in a fast–paced, client–focused environment.

• Manage and oversee a team of loss adjusters, providing guidance, support, and performance oversight.
• Handle your own portfolio of High Net Worth and complex claims from instruction to settlement.
• Ensure all claims are managed in line with company and client service standards and KPIs.
• Produce high–quality, personalised reports and correspondence.
• Build and maintain strong relationships with clients, brokers, and other stakeholders.
• Provide strategic input to improve team performance and client outcomes.
• Adapt to demanding appointment schedules and changing priorities.
• Engage with existing clients to maintain and grow relationships.
• Utilise other group services to benefit policyholders.
• Proven experience in property loss adjusting, including High Net Worth and complex claims.
• Experience handling major losses preferred.
• ACILA, FCILA, or equivalent professional qualifications preferred.
• Demonstrated leadership or team management experience.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to work effectively under pressure in a fast–paced environment.
• Flexible and adaptable approach to work.
• Dependable, persistent, and detail–oriented.

This is a senior, high–profile role offering both leadership responsibility and the opportunity to maintain a personal, technically challenging caseload. The firm values collaboration, innovation, and professional development, providing an ambitious MCL Director with the platform to make a significant impact on client outcomes and team performance.