Collections Manager

Our client is a 5-star rated, fast-growing UK debt recovery agency. They are seeking an experienced Collections Manager to lead their collections team, drive performance, maintain compliance, and support the next phase of structured growth.

£45,000 - £55,000 basic salary.

• Oversee daily collections activity across all live ledgers.
• Drive recovery rates, fee yield, and case lifecycle efficiency.
• Monitor individual and team KPIs.
• Contribute toward achieving monthly revenue targets.

• Lead, motivate and develop a team of collectors.
• Conduct regular 1-2-1 reviews and manage performance.
• Support recruitment and onboarding where required.
• Maintain a professional, accountable culture.

• Ensure all activity aligns with UK debt recovery regulations, GDPR and industry best practice.
• Work with Quality Assurance on file audits and complaint management.
• Maintain high professional and ethical standards.

• Review complex or escalated matters.
• Support key client relationships where required.
• Provide guidance on escalation and pre-legal strategy.
• Proactively explore fee earning opportunities to increase revenue.

This is a leadership role requiring strong commercial awareness, operational control, and the ability to deliver consistent recovery results. Minimum 5 - 7 years' experience in credit control, debt collection or credit management.

• Prior leadership, training or supervisory experience.
• Strong understanding of UK collections compliance.
• Proven ability to manage performance and improve recovery outcomes.
• Commercially aware and KPI-driven.

• Professional, calm and decisive.
• Commercially minded.
• High integrity and accountability.
• Strong communicator.
• Comfortable operating in a growing SME environment.
• Ambitious and driven to grow and improve a department.