Disrepair Senior Support Officer

Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract.

Location: Croydon
Contract: 3 Month Temporary Contract
Hours: 36 hours per week, Monday to Friday
Rate: Up to 250 per day
Working Arrangements: Hybrid 2-3 days in the office

About the Role

Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including:

• Day-to-day reactive repairs
• Contract and contractor management
• Complaint handling and issue resolution
• Empty homes
• Disrepair cases
• General surveying duties

In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff.

Key Responsibilities

• Act as the key liaison point for disrepair queries, supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services.
• Ensure accurate diagnosis of disrepair cases within Council properties.
• Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues.
• Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries.
• Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints.
• Promote continuous improvement and good practice in service delivery.
• Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer.
• Deliver one-to-ones, team meetings, and weekly huddles.
• Support team wellbeing through regular discussions, clear target setting, and performance management tracking.
• Meet all deadlines for reports and attend internal and external meetings as required.
• Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels.
• Develop daily work demand disciplines to ensure effective management of time, quality, and cost.
• Promote the Croydon brand in all customer and stakeholder interactions.
• Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy.

About You

We are looking for a confident and experienced housing professional with:

• Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment.
• Proven experience supervising and supporting a team.
• Excellent stakeholder management and communication skills.
• Strong organisational skills with the ability to meet tight deadlines.
• Experience handling complex complaints and driving service improvement.
• A proactive, solutions-focused approach

Apply Now:

If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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