Regulatory Operations Manager

About Moneycorp

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award‑winning service. In 2024, we supported £79bn+ of international payments, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology.

We are seeking a highly capable, influential, and hands‑on UK Regulatory Operations Manager to lead, shape, and embed regulatory and operational frameworks across the UK. The UK Regulatory Operations Manager is the first‑line, hands‑on lead for the UK entity, accountable for translating regulatory obligations into practical, consistently executed operational processes across Operational Resilience, Outsourcing, Third‑Party Risk Management (TPRM), and Business‑Wide Risk Assessments (BWRA).

This role is both strategic and operational: the successful candidate must be confident engaging, challenging, with the ability to influence senior management and the 2nd Line of Defense, while simultaneously being willing and able to personally execute the operational work required to ensure high‑quality delivery across entities. The role will coordinate and influence (without direct ownership) harmonisation of these frameworks across the Group’s other entities in Europe, Gibraltar, and North America, supporting local COOs to adopt high standards and share best practice.

This is a unique opportunity for a senior operator who enjoys both steering the agenda and doing the work—equally comfortable drafting a Board paper, mapping an onboarding workflow, reviewing an MSS service schedule, or preparing a compliance evidence pack. The ideal candidate is intellectually curious, commercially aware, operationally rigorous, and motivated by building a high‑performing, scalable, and compliant international operating model.

• Operational Resilience (UK):
  Own the UK cycle end‑to‑end (IBS identification/mapping, impact tolerances, scenario testing, remediation tracking, self‑assessments, MI/Board reporting).
• Outsourcing & TPRM (UK):
  Maintain the UK outsourcing register; ensure due diligence, criticality classification, ongoing monitoring, performance/SLA MI, and exit strategies are evidenced; coordinate with Procurement/Vendor Management and Legal.
• Business‑Wide Risk Assessment (UK):
  Lead the operational inputs and coordination, ensuring high‑quality data, cross‑functional engagement, and clear action ownership.
• Regulatory engagement (Ops topics):
  Act as the UK COO’s delegate on operational regulatory matters; prepare concise, evidence‑based updates for ExCo/Board and respond to ad‑hoc requests.

• Lead the UK resilience self‑assessment, scenario test design/execution, findings and remediation.
• Map IBS dependencies across people, tech, data, premises, and third parties, linking to TPRM and exit plans.
• Provide templates, playbooks and test artefacts that other entities can adopt; facilitate cross‑entity dry runs and lessons‑learned.

• Ensure UK contracts, DD packs, ongoing monitoring, performance MI, concentration risk and exit planning are ope rationalised in first line.
• Keep the UK Outsourcing Register accurate and audit‑ready; coordinate with second line for oversight and thematic reviews.
• Influence other entities to reuse UK artefacts (risk assessments, checklists, MI definitions) to drive consistency.

• Produce clear, decision‑oriented MI for ExCo/Board (UK), including resilience status, outsourcing/TPRM health, BWRA progress, and material risks/issues.
• Chair/coordinate UK governance routines (service reviews with MSS, outsourcing reviews, resilience forums); contribute to group forums to drive alignment (not own them).
• Maintain traceable evidence packs for audits, assurance and…