Office Manager

About Us

You Lend is a rapidly growing Fin Tech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.

This is a senior, hands-on leadership role.

We are seeking an exceptional Office Manager to own and elevate the entire UK office function. You will be fully accountable for ensuring the office operates seamlessly, safely, and to an exceptional standard every day.

You will lead the office management function, manage stakeholders across the business, and act as the go-to operational lead for everything workplace-related from Health & Safety and facilities to travel, relocations, supplier management, and company-wide events.

This role suits someone who thrives in a fast-growing, high-performance fintech environment and takes pride in delivering operational excellence.

• Own the UK office function end-to-end
• Lead and develop the office management team
• Implement scalable processes to support continued company growth
• Act as the primary escalation point for all workplace matters
• Partner closely with Senior Leadership and People teams

• Take full ownership of Health & Safety across the UK office
• Ensure compliance with UK legislation and best practice standards
• Conduct risk assessments, audits, and maintain all required documentation
• Lead fire safety, first aid, ergonomics and wellbeing initiatives
• Act as the designated H&S lead for the London office

• Manage all facilities, maintenance and supplier relationships
• Lead office relocations, refurbishments and space planning initiatives
  
  Maintain a high-quality, professional and welcoming environment
• Oversee kitchen operations, supplies and general workplace standards

• Coordinate complex travel arrangements where required
• Support leadership logistics and visitor coordination

• Own the delivery of company-wide events, offsites and team gatherings
• Ensure events are professionally executed and aligned with company culture
• Support engagement initiatives in partnership with other stakeholders

• Manage the office budget effectively
• Negotiate supplier contracts and drive cost efficiencies
• Track and report on office-related expenditure

• Significant experience as a senior Office Manager or Workplace Lead in a fast-paced environment
• Proven experience leading a team or managing an office management function
• Strong, hands‑on experience leading Health & Safety in an office environment
• Deep understanding of UK H&S regulations and compliance requirements
• Experience managing office relocations and scaling operations
• Strong commercial awareness and budget management capability
• Exceptional organisational and stakeholder management skills
• Comfortable operating in a high-growth and fast‑paced environment

• Experience with in a fintech, financial services or private equity‑backed environment
• NEBOSH or IOSH Health & Safety qualification
• Experience managing multi‑site offices or supporting international teams
• Experience implementing workplace systems, tools or automation to improve efficiency
• Experience supporting senior executives in a high‑performance environment
• Knowledge of business continuity planning and crisis management
• Experience driving workplace culture and employee engagement initiatives
• Confidence working with data and reporting

• Award‑Winning Workplace:
  You Lend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding…