Cleaning & Hygiene Services Manager

Fresharoo is looking to hire an experienced, bilingual (English/Spanish) Cleaning & Hygiene Services Manager to oversee multi-site cleaning operations, lead frontline teams, and ensure high standards of hygiene, safety, and service delivery across our locations.

• Manage cleaning and hygiene operations across multiple locations, ensuring consistent service delivery, operational efficiency, and adherence to agreed standards.
• Lead, motivate, and manage supervisors, cleaning teams, and subcontractors, providing clear direction, coaching, and performance feedback.
• Set, monitor, and report on KPIs and SLAs, implementing corrective actions to maintain service quality and contractual compliance.
• Ensure full compliance with health & safety, COSHH, and regulatory requirements, including risk assessments, incident reporting, and staff training.
• Oversee procurement of cleaning materials, equipment, and outsourced services, ensuring cost-effectiveness, quality, and compliance with safety standards.
• Manage supplier relationships and contracts, negotiating terms, monitoring service delivery, and driving continuous improvement.
• Conduct regular site inspections, audits, and performance reviews, identifying risks and implementing improvement plans.
• Control operational budgets, track spend, identify efficiencies, and deliver services within agreed financial targets.
• Drive service improvements and operational excellence through best practices and process optimisation.
• Communicate effectively with clients, internal stakeholders, and frontline teams to maintain strong working relationships.

• Proven experience in cleaning, hygiene, or facilities services management, ideally across multiple sites or contracts.
• Demonstrated experience managing and leading teams, including supervisors and frontline staff.
• Bilingual English/Spanish with the ability to communicate effectively with diverse teams and stakeholders.
• Strong knowledge of health & safety legislation, COSHH, and compliance standards.
• Experience managing suppliers, service contracts, and operational budgets.
• Excellent organisational, planning, and time-management skills.
• Strong written and verbal communication skills.

• Experience: Required
• Languages: English – Advanced;
  Spanish – Advanced
• Employment: Full-time
• Schedule: Monday – Friday, 9:00 AM – 5:00 PM

About Fresharoo:
Fresharoo, founded in 2006, is a family‑run provider of commercial cleaning and facilities services in central London. Over two decades, the company has grown to 100+ employees and 70+ clients, delivering high-quality work.