Band 5 Office Manager; Weekends Breast Screening Admin Hub

Vacancy at Royal Free London NHS Foundation Trust Office Manager (London Breast Screening Administration Hub) – Part time Weekend Shifts

We are looking for an organised and confident Office Manager to lead weekend service delivery within the London Breast Screening Administration Hub. In this part‑time role, you’ll oversee the smooth running of our call centre, support administrative teams, and ensure high‑quality customer care in line with NHS Breast Screening Programme standards.

You’ll manage day‑to‑day workflows, monitor performance, support staff training, contribute to audits and process improvements, and help maintain efficient call/recall services across London. This is a varied and rewarding position within a supportive team, ideal for someone who thrives in a structured environment and enjoys leading others. Weekend working (Saturday and Sunday) is essential.

• Ensure the smooth and efficient daily running of the London Breast Screening Recovery Hub and Call Centre.
• Oversee call centre performance, including call handling standards, drop‑rate management, and customer care.
• Make informed decisions within the area of responsibility, in line with local, regional, and national NHS Breast Screening Programme guidelines.
• Lead, support, and supervise Senior Administration Officers and Administration Officers.
• Manage staff training, competency assessments, and ongoing development.
• Provide cover for Team leader and Administration Officer duties as required.
• Lead investigations into operational non‑compliance as directed by the Service Manager.
• Act as a senior staff member for audits, process reviews, and quality improvement activities.
• Ensure all administrative processes meet Trust and NHSBSP standards and targets.
• Produce ad hoc reports using various IT systems and present findings when required.
• Maintain accurate data, documentation, and reporting to support programme performance.
• Work closely with the Assistant Service Manager, Service Manager, Assistant Operations Manager.
• Contribute to service development, innovation, and continuous improvement within the Breast Screening Service.
• Work within a shift pattern that includes weekends to ensure operational coverage.
• Support with call handling requirements and administrative tasks during extended service hours.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward‑thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

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Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

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