Community Manager

Position: Community Manager - Fixed-Term Contract
Location: Greater London

** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

An exceptional opportunity has arisen for a proactive and engaging Community Manager to join the team at 40 Leadenhall, one of London's most iconic new office developments. This is a fixed-term contract to cover a period of maternity leave, offering a unique chance to be at the heart of a vibrant and prestigious workplace community.
** About 40 Leadenhall
** Located in the heart of the City of London's insurance district, 40 Leadenhall is a landmark 34-storey skyscraper that sets new standards for premium office space. Home to a potential 10,000 occupants, this award-winning building is more than just a place to work; it's a progressive and nurturing environment designed to inspire. With a strong commitment to sustainability and wellness, evidenced by its targeted BREEAM Excellent, WELL Platinum, and NABERS 5  ratings, 40 Leadenhall boasts an array of world-class amenities.

These include a state-of-the-art fitness studio, a 200-seat auditorium, a communal rooftop clubhouse, and a variety of retail and dining experiences
** Background and Objective
** Reporting to the Head of Community, the Community Manager is responsible for:
* Creating a community within 40 Leadenhall by connecting Occupiers with amenities, our commitments and the 40 Leadenhall Team
* Engaging with external audiences and stakeholders to establish 40 Leadenhall as an active participant of the wider City of London community
* Delivering the 40 Leadenhall Social Value Strategy
* Contributing to the content and management of the 40 Leadenhall App
* Delivering against the department objectives set out by the Head of Community to enable department performance to be measured
* Acting as a custodian of the 40 Leadenhall brand to reflect a progressive and engaging image
* The focus is on people, creating an environment that interests and excites every occupier
* To develop a community within 40 Leadenhall and create a place where people thrive
** Community Experience
*** Supported by the Head of Community,  ensure the implementation of the 40 Leadenhall Customer Experience Strategy
* Oversee the Occupier feedback programs, analysing tends and disseminate information across departments to inform strategy and evolve the service offering
* Delivery of the Social Value Strategy working together with the Sustainability Manager - Executing initiatives, tracking and reporting impact periodically
* Seek opportunities to support and engage with local community projects and outreach activities
* Build a network within the relevant business communities in and around 40 Leadenhall to the benefit of the building and occupiers
* Attend networking events and meetings as and when required in order to support the overall objective for good long lasting relationships with stakeholders
* Work with the operators of the amenity and retail spaces developing good relationships and support the success of the spaces
* Deliver a programme of events to support Wellness and Social Value and Sustainability requirements for the 40 LH communities.
** Communications
* ** Provide content for social media campaigns to external creative and communications agencies.
* Ensure all community activities and good news stories are successfully communicate out to the correct audiences via internal and external communication channels
* Keep the app content up to date with relevant information consistent with the 40 Leadenhall brand, ensuring it is a valued resource for occupiers
* Have oversight of the annual calendar of occupier and committee meetings and their deliverables to ensure reporting and KPI requirements are met
* Support with…