Associate Director – FTC

Reporting directly to the Head of Open-Ended Funds, the Associate Director holds aleadership position, overseeing operational service delivery, in aclient-facing capacity. They are instrumental in shaping and executing strategic initiatives, with a focus on automation, onboarding new business, and ensuring strong governance of existing processes in line with corporate policies, SLA’s and regulatory frameworks.

• Represent the team at client due diligence sessions, board meetings, and during RFP processes as needed.
• Establish a strong control environment to enable your managers to proactively identify, assess, and mitigate risks.
• Act as the senior escalation point for client/internal issues, governance matters, project oversight, and incident management.
• Collaborate across teams to manage organizational risk by addressing structural inefficiencies, breaking down operational silos, and strengthening inter-team collaboration.
• Lead performance management across the group, including goal setting, performance evaluations, and career development discussions.
• Lead operational projects to improve workflow, enhance automation, launch new clients and services, etc.
• Represent to Team through the onboarding of new clients and act as a client point of contact, as needed.
• Understand the TA system and enhance the relevant processes and controls to perform daily operational processes.
• Adherence to all relevant regulatory requirements and ownership of associated reporting.
• Lead and participate in the regular review and enhancement of operational procedures.
• Support the team strategy and growth of the team and business by identifying areas for process and client experience improvement.
• Through understanding of the system and processes, drive efficiencies and risk-reduction initiatives.
• Adhere to all JTC Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviours.
• Directly coaching, mentoring and supporting Managers and Assistant Managers within the team.
• Adhere to CPD requirements in accordance with qualification level and in-house procedures.
• Develop self and always ensure knowledge in relevant field.
• Deputise in the absence of Director.
• Develop an ability to inspire and motivate the team and the wider Group to sustain the Group’s unique stakeholder culture and adherence to the core competencies.
• Any other duties as deemed necessary or defined by Management and/or Group Board.

• Solid and relevant Transfer Agency operational experience, including 8+ years of managerial experience leading significant operational teams.
• Experience in system migrations, new client onboarding and driving operational improvements through technical innovation.
• Excellent communication skills, both written and oral, with proven ability to present effectively to senior stakeholders (Director/MD/SVP level) and external clients (including Board level and MLROs).
• Strong strategic leadership and thought process, capable of shaping the direction of a growing Investor Services hub.
• CASS knowledge and experience is desirable
• A relevant university degree, demonstrating a solid foundation in financial services or related fields.

JTC is committed to fosteringa healthy, inclusive organisation where all individuals feel welcome and feelable to participate in the workplace fully. We value different perspectives,backgrounds and lived experiences. This includes supporting employee wellbeingso that people feel equipped to thrive.