Third Party Management Issue and Incident Management Program Lead - Northern Trust

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This position will be responsible for leading operational support of the Third Party Management Office (TPMO) within the First Line of Defense to strategize on the areas throughout the lifecycle of Third Party Management Program that are required to be designed, enhanced, and implemented. The Issue and Incident Management Program Lead will be responsible for designing and implementing certain program lifecycle areas while strategizing to ensure the multi‑year program plan is adhered to.

This role will interact with business units globally to implement processes and provide oversight once fully rolled out. The lead also serves as a seasoned thought leader and subject matter expert that has strong technical understanding of third‑party, risk management, reporting and gap analysis within the risk and/or financial services industries. The role will involve ongoing program evolution and design, as well as significant stakeholder management and collaboration across locations and across business units/functions as we look to evolve established programs to ensure risk‑management obligations while also addressing the existing and imminent cross‑jurisdictional regulations and regulatory expectations.

• Providing strategic thought leadership in designing and operationalizing third party risk management programs
• Responsible for designing certain enterprise‑wide third party risk management processes and managing through roll out and maturity
• Responsible for designing and periodically reviewing program related artifacts, risk methodologies, service categories and associated risk profile, reporting thresholds etc.
• Responsible for creating gap analysis to identify all potential risks that require the design of risk‑mitigating controls
• Accountable for program documentation including development, periodic review, version control and organized storage for various program documents such as Third Party Management Practice Standard, training materials, desk procedures, etc.
• Accountable for the creation of operating models
• Accountable for developing training materials, conducting firm‑wide TPM training and overseeing training performance for the program areas they have designed
• Monitor regulatory updates that correspond to the assigned area being designed and provide team with guidance on impact of changes in regulatory environment and how to adjust enterprise‑wide program to support
• Responsible for review and prioritization of user specifications for technology enablement and process automations
• Responsible for managing, designing, and enhancing program activities and mature the program including serving as the TPM Program Subject Matter Expert for technology enablement

• Proven related work experience with clear understanding of and experience in financial services / internal audit / risk consulting preferred
• A thorough understanding of third‑party (i.e., vendor, supplier, etc.) risk management, with prior experience in designing program solutions, risk scoring and aggregation methodologies and designing committee reporting
• Understanding of global risk regulatory requirements with emphasis on US (OCC Bulletins, FFIEC, FRB, FDIC) or UK (PRA, FCA)
• Excellent verbal and written communication skills
• In‑depth Functional/Industry Knowledge is required
• In‑depth knowledge of the third‑party risk management lifecycle activities
• Ability to execute risk management strategy development to provide long term planning and managing ongoing risk performance
• Experience with supporting and/or leading system implementations
• Analytical…