Account​/Transformation Director; Retail Point of Sale Materials

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people. With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas
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You will be responsible for leading a client specific transformation program within HH Global. This will include identifying and driving change proactively both internally and within senior client stakeholders, ensuring everyone is aligned to a shared vision and strategic roadmap. Reporting into the Global Account Director, and working collaboratively with the BAU regional account teams, this role will set the vision and lead the way in delivering a best-in‑class operating program that unlocks value, provides client satisfaction and drives business growth across retail marketing activation channels.

As the owner of the transformation activities within this key client you will immerse yourself in our client's marketing communities to ensure understanding and alignment to their overall vision. You will work in collaboration with the internal BAU teams and coordinate with the wider HH Global support teams to take both client and internal teams on a program of change, documenting progress and identifying future opportunities.

Our client is looking for change, and the right attitude, approach and expertise will be critical to gaining trust and leading this change. Candidates should have a background in Retail Marketing Activation with either senior agency or consultancy experience and a proven track record for strategic planning, client stakeholder engagement and change management. You will be a strong strategic thinker with the ability to question the norm and challenge the status quo, building collateral to gain the necessary support.

This role can be based on a blended basis from any of our UK offices but a preference would be for Baldock, Hertfordshire.

• Create a partnership relationship and sense of community with client stakeholders
• Responsibility for the global transformation program to be undertaken with our client, balancing the different levels of maturity and pace‑requirements within each market
• Work collaboratively with the BAU and internal support teams to create and deliver against a client transformation roadmap
• Identify opportunities and implement initiatives / technology that improve process efficiency and drive increased revenue opportunities
• Provide program delivery governance, expertise and reporting as part of the client engagement team ensuring we are delivering to the requirements of our client contracts
• Develop and deliver a suitable communication plan to ensure we share success across stakeholders on a global scale
• Drive the client sustainability and innovation agenda, working with key SMEs within the business to ensure we are leading the way across each market

• Substantial experience managing client relationships across marketing and procurement
• Proven and extensive client experience within the Retail industry
• In‑depth operational experience delivering services to clients
• Strong experience in Marketing Activation, ideally within Print, Point of Sale Materials (POSM) + Permanent display
• Significant experience of working with multinational stakeholder groups
• Experience of development and delivery within multiple markets
• Demonstrable experience of developing and delivering results driven transformational change programs
• Can identify business issues and develop risk mitigation strategies
• Strong presentation skills, ability to present convincingly to a senior audience
• Excellent analysis and critical thinking skills
• Committed to quality, continuous improvement and operational excellence
• Strong interpersonal skills, able to develop relationships with clients and colleagues
• O…