Change Lead

Collinson is the global, privately‑owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market‑leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport‑experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special.

We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access programme, Priority Pass, to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.

Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, Easy Jet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

At Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision:
To be a strategic partner to the leading payment networks, issuers and travel companies. Driving customer engagement and incremental value through the world’s most valued travel ecosystem.

Whilst we have had a lot of success over the past 10 years, and have grown exponentially, we need to make changes to the way we work if we’re going to achieve this vision. With that in mind, we are embarking on our biggest ever period of transformation – investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us.

As part of this, we are establishing a new Transformation team and require a Change Lead to support in the delivery of key initiatives.

• 1. Leading and overseeing the delivery of effective change management efforts across programme and business teams as initiatives move through the stages of scoping, design, execution, and closure. This could include managing Change Managers within relevant projects to ensure alignment with programme objectives.
• 2. Monitoring change impact within the programme and driving change management activities, while proactively identifying and escalating risks and issues to ensure successful delivery.
• 3. Engaging and communicating with key stakeholders to raise awareness and understanding of upcoming changes within the workstream, collaborating with communications and project teams to enhance visibility across Collinson International.
• 4. Driving the adoption of standardised change management methodologies and tools provided by the TMO to ensure consistency and best practices across the programme.
• 5. Actively contributing to a Change community of practice, fostering the sharing of insights, lessons learned, and continuous improvement of Collinson’s change management capabilities.
• 6. Change Impact & Approach – Collaborate with stakeholders to understand the change rationale, objectives and target adoption. Assess change impact of key initiatives. Plan and advise change management activities to ensure initiatives are meeting the change requirements of the transformation lifecycle stage gates.
• 7. Change Journey – Provide a single view of the transformation delivery roadmap for the programme (working with individual Change Managers dedicated to specific projects as needed). Articulate upcoming impacts and strategic alignment of change, contributing to the central change journey.
• 8. Stakeholder Engagement – Identify and map key stakeholders, assigning relationships and agreeing engagement approach. Build and maintain relationships with impacted teams, leadership and employees. Build a network of change agents to support change management activities.
• 9. Transformation Champion - Act as a champion for transformation in the programme, advocating