Mortuary & Bereavement Services Manager

Mortuary & Bereavement Services Manager

The closing date is 03 March 2026

The Mortuary & Bereavement (M&B) Manager is accountable to the General Manager. The purpose of the M&B Manager is to be the professional lead for Mortuary and Bereavement Services across the Trust and take the lead on ensuring that quality standards and regulatory compliance is met across all Trust sites.

They will work closely with operational teams to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The M&B Manager will be expected to support the General Manager in the delivery of Trust objectives and ensuring national targets are achieved.

The post holder will support the Clinical Director and General Manager with the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards.

The post holder will need to understand the business requirements and implement plans for service improvement using modernisation techniques and involve patients to ensure changes to services meet patient's expectations as well as ensuring the required capacity to meet key clinical performance targets.

• Lead and manage mortuary and bereavement services across all Trust sites, ensuring high‑quality, compliant and safe practice.
• Oversee performance, KPIs, audits and readiness for inspections (HTA, CQC), taking action to resolve issues and maintain standards.
• Work with clinical and operational teams to ensure effective service delivery, facilities, and support for patient pathways.
• Provide professional and technical leadership, guiding staff, managing workforce planning, and overseeing recruitment, development and performance.
• Handle complaints, risk management, incidents and governance processes, ensuring learning and improvement.
• Manage budgets, financial planning, income capture and cost‑improvement initiatives.
• Lead service redesign, change projects and modernisation work in line with Trust strategy.
• Liaise with internal teams and external agencies (Coroner, funeral directors, police, other Trusts) on all aspects of care of the deceased.

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world‑class clinical services, teaching and research.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Establish and build agreements within the team to ensure the delivery of the services provided.

Ensure area has a quality management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.

Work closely with the Service Managers, Histopathologists and Designated Individual to ensure effective support services are in place for all clinical areas.

Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.

Ensure all policies and procedures are adhered to as required by the Trust.

Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.

Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again.

As a member of the management team, contribute to the annual Business Plan, ensuring staff involvement, in line with Trust objectives.

Manage the analysis of data so that the Management team has access to timely and…