Enrolment Team Leader

A Bit About Us

We are Doccla, and we’re redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients  support patients across the full care journey from early discharge and acute recovery to long‑term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical‑grade devices, logistics, patient onboarding, EHR integration, and an end‑to‑end clinical platform built around real‑world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speed invest, and Bertelsmann.

This is your chance to join Doccla at a key stage in our growth.

We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission‑driven team that combines expertise across clinical, technical, commercial, and operational domains.

We’re solving real problems for patients and health systems and growing fast.

As the Enrolment Team Leader, you will build and lead a high‑performance department responsible for the critical first stage of the patient journey: recruitment and adoption. You will manage a team of up to 10 Enrolment Specialists (ES) whose mission is to contact eligible patients, explain the benefits of Doccla’s proactive care, and successfully convert them into active service users.

This is a new role in a new department; we need a leader who can identify why patients say "no," challenge our current scripts, and provide senior management with the ground‑level insights needed to scale our success.

• Recruitment & Adoption Drive:
  Lead the team to proactively call eligible patients, explaining how the free remote monitoring service improves daily quality of life.
• Sales & Conversion Mindset:
  Analyse refusal trends and coach specialists to overcome objections, transforming hesitant calls into confirmed service adoptions.
• End‑to‑End Enrolment Oversight:
  Ensure the team effectively guides patients through the full onboarding flow: providing consent, logging into the platform, and submitting their first baseline questionnaire.
• Strategic Optimisation:
  Actively challenge existing workflows to recommend better ways to recruit patients and streamline the "path to adoption."
• Reporting to Management:
  Provide clear, data‑driven summaries to leadership on conversion rates, barriers to enrolment, and actionable plans to improve efficiency.
• Team Development & Training:
  Onboard new joiners and conduct "side‑by‑side" coaching to refine patient engagement, empathy, and resilience.
• Retention & Churn Prevention:
  Oversee conversations with patients considering leaving the program, identifying root causes and working to support their continued engagement.
• KPI Management:
  Drive a high‑performance environment where results are tracked via a team leader board to meet and exceed targets.

• Leadership
  
  Experience:
  
  Proven success managing teams (ideally 8-10 people) in a target‑driven, outbound recruitment or sales environment.
• A "Builder" Mindset:
  Comfortable in a new department where you must be flexible and identify ways to improve the existing status quo.
• Persuasive Communication:
  Ability to coach staff on how to build instant trust, dispel fears about technology, and handle concerns about scams or complexity.
• Analytical Grit:
  You enjoy diving into the "why" behind the numbers to find efficiency gains and speak up with recommendations.
• Technical Literacy:
  Comfortable using Zendesk and the Doccla platform to track every interaction and ensure quality control.

We empower everyone at Doccla to take ownership of their work and the company’s mission. We act ethically and always put patient safety and outcomes…