Global Fraud Product Governance Head

Key Responsibilities

• Manage a global team across multiple locations and disciplines to deliver a group wide Fraud Product Ownership strategy and Governance capability
• Engage with senior leadership across business, technology and operations to drive a consensus led Product strategy and roadmap
• Recommend and position strategic opportunities around industry best practices and tools for consideration and agreement across the group domain
• Develop Product Ownership Strategy business cases to identify strategic opportunities and decisions, including measurable success criteria
• Interlock funding requirements and commitments across the estate for group strategic initiatives
• Manage program governance and reporting
• Provide consolidated oversight of the Fraud and Cyber Fusion portfolio of change including, Technology, Business and product led transformation
• As part of a broader community of Economic Crime COO, design and implement a “Best in class” operating model with consistent governance, reporting and delivery responsibilities.
• Coordinate with various Business, Change and Technology teams to form a cross-program view of all changes impacting the service. Ensure all programmes in the service portfolio are clearly tracked and managed. Challenge adoption of new programs that don’t align with the service’s long-term strategy.
• Establish and maintain engagement with internal and external stakeholders regarding the service’s performance across the portfolio.
• Be the service champion and lead for broader cross ECONOMIC CRIME COO Optimization programs, Help establish a culture of innovation and change focused on delivering improvements to performance and production capability.
• Provide tactical and strategic analysis to influence and inform short and long term business decision making for the service.
• Lead strategic reviews across Global Fraud Product Strategy, Wholesale Fraud Operations and CFFC as necessary. This may include deep dives into process improvements, automation and operating model, etc.
• Proactively seek out areas of weakness and opportunity. Develop and implement improvement strategies and plans.
• Promote an appropriate Risk and Control culture by being an advocate of the Barclays ERMF, associated policies and Barclays Purpose and Values

• Experience managing large scale change and transformation programs or equivalent background.
• Strong commercial and delivery mindset; ability to execute vision and strategy.
• Experience with managing people and influencing partners and stakeholders outside their line of oversight.
• Proven experience in managing senior stakeholders and delivering key updates on performance to a broad community of impacted parties.
• Experience working with and influencing stakeholders at Senior Leadership and Executive Committee levels
• Strong knowledge of Project Management best practices and frameworks as well as ability to embed these across the function.
• Ability to assess processes and operational functions for opportunities and recommendations to streamline and improve performance and customer journeys.

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory…