General Manager

About HIVED 📦

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start‑up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever‑growing industry where unreliable service has long been the norm, HIVED has been built from the ground‑up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser‑focused on delivering the best possible delivery experience for end‑customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight‑knit team is made up of ex‑Revolut, Bain, Hello Fresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate‑tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, Nordic Ninja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

The General Manager is fully responsible for end‑to‑end site performance, from parcels arriving to being received by the customer. The GM owns day‑to‑day performance of a HIVED depot, covering under‑the‑roof operations (inbound, processing, sortation, dispatch) and on‑the‑road execution for routes launched from that site. The GM is accountable for service, cost, safety, and people performance at site level, ensuring the depot runs reliably today while continuously improving productivity, quality, and scalability in line with the network operating model.

The GM is accountable for embedding standardised processes as defined by Central Ops for standardisation, scalability, and longer‑term improvement; as well as for driving ongoing improvements within their site; and for sharing best‑practice proactively to drive company‑wide improvement. This is a hands‑on leadership role, leading from the floor, owning local P&L levers, and acting as the primary link between central planning/tech and real operational execution.

• All on‑road activities & KPIs, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success)
• All in‑depot day and night activities & KPIs, including people (labour pool, engagement, leadership succession planning), safety (auditing and near‑miss/incident reporting), quality (SLA, set‑off/on‑time dispatch), and cost (labour planning D+1 / W+1 / TPH)
• Health and Safety on‑site

• Lead and oversee all site operations, directly managing Operations Managers (4x) to deliver exceptional OTR & UTR performance
• Hours must be flexible to manage Day and Night teams – may sometimes come in for set‑off, or stay late to meet with Night teams, or monitor nights to fully understand E2E performance and areas for improvement
• Be present – receive morning handover from Night team with Day Manager to ensure high levels of on‑site accountability and a strong understanding of site performance dynamics & opportunities
• Fully understand site performance and its drivers; contribute to central reporting as required & support central functions to understand drivers
• Drive continuous site improvement by proactively understanding levers, prioritising and embedding on an ongoing basis; identify CAPEX opportunities and pitch through business cases
• Drive company‑wide improvement by inputting to Central Ops highlight opportunities for process improvement and share best practice
• Support Finance with costing models, scenario planning, and operational impact analysis
• Embed standardised company processes across site, in collaboration with Central Ops
• Responsible for Health and Safety on site; work with H&S Manager to drive continuous improvement company‑wide, and embed company processes
• Build…