Head Of Bookings

Clockwise Wood Green, London - Coworking & Office Space, 50 Station Road, London, UK

Job Type

Full Time

Workspace

Office

• Job Title:
  
  Head of Bookings (Sales)
• Location:
  
  Wood Green, London – office based
• Company:  (MHIY)

MHIY is looking for a commercially astute, strategic & dynamic Head of Bookings to join the senior team and help grow the company over the next 5 years. This is a pivotal appointment for a highly capable & dynamic individual who wants to join a small but thriving company, be very hands on and work in a results focused environment with lots of autonomy.

MHIY is owned by Orla & Titti, was launched over 10 years ago and we are now a nationwide emergency relocation business with many B2B suppliers & customers. The Bookings Team receive enquiries daily that need to be responded to swiftly and efficiently with on-point and reasonable accommodation options.

We are a Tottenham based business with offices in Wood Green and love to support the local economy in recruitment and staff off-sites.

You will report directly to Patricia Bacon, the Commercial Operations Director, and manage the in‑house team of Team Leaders (2) and Booking Executives (currently 6 that will grow significantly as we on‑board additional partners) through 2026 and beyond.

myhomeisyours is seeking a passionate, sales‑driven Head of Bookings to lead and optimise our B2B Bookings (Sales) function. This is a hands‑on leadership role responsible for driving enquiry conversion, maximising revenue, and ensuring best‑in‑class customer experience across all booking channels.

You will manage and develop a high‑performing team of Booking Executives, while owning the end‑to‑end enquiry and booking process. This role is ideal for someone who loves a fast‑paced environment and thrives on performance, data, optimisation, and motivating teams to exceed targets while juggling demanding clients and stakeholders.

• Lead, manage, and inspire The Team Leaders and Booking Executives to consistently exceed conversion and revenue targets.
• Set clear KPIs, monitor performance, and deliver regular coaching, training, and feedback.
• Foster a passionate, sales‑focused, and customer‑centric team culture.

• Own and optimise the full enquiry‑to‑booking journey to deliver maximum conversion rates & margins.
• Onboard new partners & channels and optimise and grow.
• Actively analyse enquiry sources, response times, and conversion data to identify improvement opportunities.

• Ensure all Standard Operating Procedures (SOPs) and systems of work are current, clearly documented, and consistently followed.
• Continuously improve processes to maximise efficiency, productivity, and scalability.
• Work closely with operations and leadership to ensure booking processes align with wider business objectives.

• Work with external partners and distribution channels to optimise performance and conversion.
• Monitor partner performance, identify opportunities for growth, and support strategic initiatives.
• Ensure partner enquiries are handled efficiently and converted effectively.

• Collaborate with internal teams to optimise website & internal systems to performance from an enquiry and conversion perspective.
• Provide insight into user behaviour, booking friction points, and sales opportunities.
• Support website testing, improvements, and booking funnel optimisation.

• Proven experience in a sales‑led bookings, reservations, or revenue role, ideally within hospitality, short‑let, or accommodation sectors.
• Strong people management experience, with a track record of leading and developing teams.
• Highly commercial mindset with a passion for sales, targets, and performance optimisation.
• Experience managing enquiry pipelines and improving conversion rates.
• Proven experience working with systems, CRMs, and booking platforms ideally in a high growth environment.
• Experience working with partners and external channels.
• Strong analytical skills with the ability to turn data into action.
• A confident, proactive and results‑oriented leader.

If this sounds like the right opportunity for you, we’d love to hear from you. Please send your CV and a cover letter to  by 27th February 2026