IFM Contract Manager

Position: IFM Contract Manager (Permanent)
Join Our Team as aIFM Contract Manager – Make an Impact Every Day

University of Greenwich, Avery Hill Campus, SE9 2UG

Monday to Friday
Total Hours Per Week:40
Salary: up to £54,000pa + excellent bonus and benefits package

Hard FM focus

At Sodexo, we believe that great workplaces inspire ’re now seeking an experienced IFM Contract Manager to help lead and deliver best-in-class Integrated Facilities Management (IFM) across the University of Greenwich’s diverse and prestigious estate.

This is a standout opportunity to work across multiple campuses, including historic listed buildings within a World Heritage setting, where service excellence, innovation and a people-first culture are central to everything we do.

About the Role

Reporting to the Head of Facilities Management & Workplace Experience, you’ll play a pivotal role in driving IFM operational excellence, ensuring our hard and soft FM services consistently exceed contractual, statutory and customer expectations.

You’ll work closely with Sodexo’s leadership teams, the client and key stakeholders to deliver robust governance, high-quality reporting, continuous improvement and an exceptional workplace experience for staff, students and visitors.

Leading the delivery of hard and soft FM services across a complex university estate

Supporting the development and execution of FM and workplace experience strategies

Ensuring full statutory and non-statutory compliance across all campuses

Driving consistent processes, performance standards and best practice across operations

Managing KPIs, SLAs, PPMs and reactive works to minimise failures and financial risk

Providing accurate, insightful reporting to support data-led decision making

Managing campus budgets and financial processes including POs, task orders and receipting

Overseeing grounds maintenance services and fleet compliance

Supporting innovation, continuous improvement and smarter ways of working

Playing a key role in out-of-hours and emergency response when required

Championing Sodexo’s people-first culture, CSR commitments and safety-first mindset

For a full list of responsibilities please view the attached job description

What We’re Looking For

Proven experience in a senior Facilities or IFM management role

Extensive experience leading both hard and soft FM services within a large, complex contract

Strong leadership capability with the ability to drive performance across multiple work streams

Demonstrable success delivering exceptional workplace experience

Strong commercial awareness with experience supporting account growth and value creation

Confident stakeholder management, with excellent influencing and negotiation skills

Analytical, data-led approach with experience using CMMS and performance reporting tools

Excellent IT skills including MS Excel, PowerPoint and Office suite

Flexible, resilient and solutions-focused approach in a demanding environment

What We Offer

At Sodexo, this is more than just a job—it’s your chance to be part of something  celebrate individuality, encourage purpose-driven work, and empower you to succeed on your own terms. Here’s what you can expect when you join us:

A competitive salary & excellent benefits package.

Opportunities for career growth and development.

A diverse, supportive, and inclusive workplace.

A chance to make a tangible impact on[specific area, e.g., client satisfaction, sustainability, operational excellence].

Additional Perks & Benefits

Unlimited access to an online mental health and wellbeing support platform.

An Employee Assistance Programme for legal, financial, and personal support.

24/7 access to a virtual GP service.

Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.

Membership in the Mercer Aspire Pension Plan to help you save for your future.

Learning and development opportunities to enhance your career growth.

A Bike to Work Scheme, supporting both your fitness and the environment.

Ready to Be Part of Something Greater?

If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it. Apply today and take the next step in your Sodexo journey.

Friendly customers. Vibrant communities. Exciting careers.

Please note:

Sodexo reserves the right to close this advert early if we receive a high number of applications.

a difference,Facilities Management, Integrated Facilities Management (IFM), Workplace Experience, Hard & Soft FM Services, University Facilities, Contract & KPI Management, Compliance & Health Safety, FM Leadership, Asset & Operational Management, Client & Stakeholder Management, statutory compliance