More jobs:
Facilities Helpdesk Manager
Job in
London, Greater London, W1B, England, UK
Listed on 2026-03-10
Listing for:
Blue Cross
Full Time, Contract
position Listed on 2026-03-10
Job specializations:
-
Management
Program / Project Manager, Operations Manager
Job Description & How to Apply Below
Description
Contract:
35 hours per week, 12 months fixed term contract
Salary: £29,802 to £34,654 + London Weighting Allowance (LWA) £3,954
Location:
Victoria, London, SW1V 1QQ
Closing date:
Wednesday 25th March 2026
Interview date:
Tuesday 7th April 2026 Are you a proactive problem-solver who thrives in a fast-paced environment? We are recruiting for a Facilities Helpdesk Manager based in Victoria, London. This is a hybrid, fixed term role until March 2026.
More about the role
In this dynamic position, you will be the driving force behind our Estates and Facilities helpdesk. You'll coordinate both reactive works and planned preventative maintenance, ensuring requests are triaged effectively, urgent issues are resolved swiftly, and service disruptions are clearly communicated to all stakeholders.
Day-to-day, you will line-manage and empower a team of two Facilities Administrators, fostering a positive, inclusive, and values-led culture through coaching and training. You'll also act as the crucial bridge between our clinical, retail, and rehoming site teams and our external contractors. This means identifying the right technical experts for the job, deploying them effectively, and closely monitoring their performance against agreed service levels.
System management is a key component of this role. You will manage our CAFM system to log and track jobs, analyze data to identify recurring trends, and produce reports that drive better decision-making. Working closely with the Health & Safety team, your vigilance will ensure our spaces remain secure, compliant, and well-maintained while delivering excellent value for money. You will have a deep understanding of CAFM systems and how they can be used and further developed to offer a better service to our internal customers.
This is a fixed term role until March 2027. It is a hybrid role with two days a week based out of Victoria pet hospital. There will also be occasional travel to other sites.
About you
Essential Qualifications, Skills, and Experience
Experience of managing or coordinating a facilities helpdesk or similar service function.
Working knowledge of CAFM or comparable service management systems.
Experience of managing external contractors and monitoring performance against SLAs.
Understanding of health and safety requirements.
Experience of using data and reporting to manage workload, performance, or budgets.
Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity.
Experience of supporting facilities budgets or cost tracking.
Knowledge of statutory compliance and planned preventative maintenance processes.
Desirable Qualifications, Skills, and Experience
Experience working within a multi-site environment.
Experience working within a charity, healthcare, veterinary or care related environment
How to apply
Click the apply button below and complete the online application process before the closing date on Wednesday 25th March 2026.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLifeGP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the
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