Quality Manager​/Compliance and Practice Improvement Lead​/Learning Disability Services

Quality Manager / Compliance and Practice Improvement Lead (Learning Disability Services)

Be the positive force that lifts quality, inspires confidence, and shapes outstanding support.

PLUS is looking for a Quality Manager / Compliance and Practice Improvement Lead who brings both heart and high standards to the role. Someone who can coach, develop and empower teams while also holding the line on safety, rights and regulatory excellence. This is not a “clipboard and checklist” role. This is a hands‑on, relationship‑centred and impact‑driven position where every service is better after your visit.

As a Quality Manager / Compliance and Practice Improvement Lead, if you believe quality improves through people, culture and capability, and not paperwork, then we want to meet you. If you’ve also worked in the following roles, we’d also like to hear from you:
Social Care Quality Manager, Quality Assurance Manager, Care Quality Manager, Governance Manager, Compliance Manager, Safeguarding and Quality Manager, Quality Improvement Lead, Practice Development Lead, Quality Lead Social Care, CQC Compliance Lead, Safeguarding Lead.

Salary: £60,000 to £64,000 per annum + Benefits

Location: London (SE13) with regular travel to sites in Lewisham, Southwark, Greenwich, Sutton and Croydon

Job type: Full‑Time, Permanent

Working hours: Monday to Friday, with flexibility for occasional evenings / weekends to meet service needs

As our Quality Manager / Compliance and Practice Improvement Lead you will:

• Coach, mentor and inspire:
  Work alongside teams, modelling great practice and helping staff understand not just what “good” looks like, but how to deliver it confidently.
• Drive lasting improvement:
  Carry out high‑quality audits, root cause analysis, and investigations, ensuring actions lead to real, visible improvements in people’s lives. Develop, review, and maintain policies and standard operating procedures (SOPs).
• Champion rights, independence and personalised support:
  Make sure the people we support experience dignity, choice and inclusion every day.
• Hold high standards with warmth and respect:
  You’ll support and challenge in equal measure, promoting a culture where quality and safety are everyone’s responsibility.
• Shape PLUS as a learning organisation:
  Use insight, data and evidence to help us grow, reflect and continually improve.

We are a values‑driven charity supporting adults with learning disabilities to live fulfilling and independent lives within their communities. Services include supported living, residential care and outreach support, providing personalised, person‑centred assistance tailored to each individual’s needs and goals. We are committed to promoting dignity, choice, inclusion and wellbeing, while helping people develop skills, confidence and greater independence. Our work is guided by strong principles and a focus on delivering high‑quality, continuously improving support.

• Experienced in learning disability and/or autism services.
• Skilled in coaching, mentoring and capability‑building.
• Confident in CQC regulation, safeguarding, MCA/DoLS and quality frameworks.
• Good understanding of relevant legislation, standards, and industry best practices.
• Able to conduct audits and investigations to a high standard and produce reports and reporting for the senior management team.
• Values‑driven, rights‑focused and compassionate.
• Strong on data, insight and practical problem‑solving.
• A relationship‑builder who is supportive and firm when needed.
• Able to travel to services regularly.

• Qualifications such as RNLD, Social Work, Psychology, Level 5+ in H&SC, or training in quality improvement (PDSA, Lean, Six Sigma) are beneficial but not essential.
• Experience with digital care systems (Nourish, Camascope) is an advantage.

• A role where you directly improve the quality of life, rights and independence of people we support.
• The chance to shape services, culture and practice across the organisation.
• A genuine seat at the table where you can influence organisational direction.

• Ongoing coaching, mentoring and CPD opportunities.
• Access to…