PCN Operations Manager

We are recruiting for a PCN Operations Manager to support and enhance the way our Primary Care Network operates.

Tower Hamlets GP Care Group is a federation of 30+ General Practices which cares for more than 312,000 people. Network One is a Primary Care Network (PCN) of four GP practices around Bethnal Green in Tower Hamlets, East London, that serves around 50,000 patients in the borough.

The PCN has a growing team consisting of Clinical Pharmacists, an Occupational Therapist, Care Coordinators, Social Prescribers, Health and Wellbeing Coaches, GP Assistants and more, who work together to deliver enhanced care to the Network's population.

This is a 1-year fixed term contract. This role is hybrid, some weeks you may be required to be in more than others.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

As PCN Operations Manager, you will as follows:

• be at the heart of the team helping to lead key projects, support staff, and make sure everything runs like clockwork.
• take charge of things like onboarding new colleagues, supporting line managers, and overseeing performance and reporting.
• play a hands‑on role in delivering big initiatives like vaccination campaigns and improving patient access.
• Work closely with the Network Manager, to help shape the future direction of the PCN, build strong relationships with partners, and make sure the team feels supported, connected, and ready to deliver high‑quality care.

It is a fantastic opportunity to take ownership, grow your leadership skills, and be part of something that is genuinely making a difference in the local community.

Tower Hamlets GP Care Group (The Care Group) was incorporated as a community interest company limited by shares in September 2014. Every general practice in Tower Hamlets owns one share of £1. The Care Group was formed to manage borough level contracts on behalf of the practices, deliver primary care led services and support general practices, and to be the provider voice of primary care in the wider health and social care system.

Read up more about Tower Hamlets GP Care Group, : https://(Use the "Apply for this Job" box below)./

The Care Group is also a member of Tower Hamlets Together, a place‑based integrated partnership, which includes Bart's Health, East London NHS Foundation Trust, the London Borough of Tower Hamlets and the Council for Voluntary Services.

to know more about Tower Hamlets Together partnership-

The key priorities for the Care Group are:

Innovation and support for primary care

Being a great place to work

Integrating primary and community care

Providing of high-quality cost‑effective care to local people

Influencing improvements in health outcomes

Staff Management

• Manage the induction process for new staff, ensuring seamless integration into the Network team.
• Develop and maintain a comprehensive induction programme, including training, mentorship, and ongoing support.
• Ensure line managers across the Network effectively manage staff and adhere to HR policies.
• Provide direct line management to key team members, including regular supervision, feedback, and performance appraisals.
• Support the Network Manager in monitoring staff performance, addressing challenges proactively, and fostering a positive work environment, deputising for the Network Manager as appropriate.

Project Management

• Plan, coordinate, and deliver key projects, including but not limited to, COVID vaccination campaigns and Improving Patient Outcomes (IPO) projects.
• Develop, implement, and deliver initiatives to improve patient access, including Same Day Access and an in‑house Enhanced Access service, ensuring alignment with clinical, operational, and patient satisfaction goals as such projects arise.
• Monitor project milestones, budgets, and outcomes, ensuring alignment with PCN strategic priorities.
• Prepare project documentation, including plans, timelines, budgets, and reports for leadership review.
• Collaborate with the Network Manager to develop and implement key strategies for the PCN, including:
• Vaccines Strategy:
  Oversee planning, coordination, and execution of vaccination programmes,…