Senior Venue Compliance Manager

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

The Venue Compliance Manager (VCM) operates as part of the first line of defence and is responsible for supporting the casino in meeting all regulatory and compliance obligations. The VCM must be able to interact positively and appropriately with customers in a wide range of situations and demonstrate a comprehensive understanding of Safe Gambling and Anti‑Money Laundering requirements.

• Manage a team of experienced VCMs at our four London Casinos.
• Organise the VCMs into a core team that facilitates all premises and prioritises duties.
• Schedule a rota team to ensure optimal coverage over peak periods, nights and weekends.
• Facilitate collaboration between Venue Directors, Senior Casino Managers, Player Development and Compliance teams at the Support Office.
• Provide leadership, coaching, mentorship, and professional development to subordinate VCMs.
• Perform regular CDD, EDD and Safer Gambling assessments to ensure AML compliance and player protection.
• Manage the end‑to‑end process of venue compliance checks, serving as the primary point of contact for managers, customer relations and employees on compliance matters and, where applicable, supporting the building and maintaining of customer relationships to facilitate successful completion of required checks.
• Quality‑assess VCM and Management decision making, Customer Journey Compliance and record keeping including details of interactions recorded.
• Act as point of contract with Support Centre compliance for the London Casinos’ order to ensure consistent interpretation and application of risk controls across the full compliance spectrum (including AML, SG, Marketing, HVC account management and LA03 licence conditions).
• Work with CRs (Customer Relations) to ensure all new and prospective VIP/HVC customers have fully completed compliance onboarding requirements when they first visit or as soon as practicable.
• Track AML/SG/General Compliance metrics and Key Performance Indicators, develop related action plans and monitor performance against plans.
• Provide advice, guidance, coaching and support to managers and operational employees to support 1st line compliance requirements, with a specific SG/AML focus, including training needs.
• Assist Support Centre compliance with ad‑hoc requirements, additional reporting or support to projects as and when required, with the permission of the Operations Director, London.
• Following notification of an SG/Affordability Trigger or identification of a Risk Indicator, monitor completion of all required SG/AML customer interactions to ensure they are completed on a timely basis and that appropriate action is taken.
• Prepare for and attend weekly 1
  
  LOD review meetings with Venue Management and Compliance teams, presenting areas for improvement and/or action and/or topics requiring discussion based on monitoring customer accounts and actions taken on a weekly basis.
• Maintain oversight of reporting of breaches and attempted breaches relating to underage entry.
• Maintain…