Senior Account Director

Established in 2004,
OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group
, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role: Senior Account Director

Location: Weybridge

We are looking for a commercially astute and operationally excellent Account Director to lead a multidisciplinary team of approximately 10 people, delivering integrated digital and retail marketing services across the UK.

This role sits at the intersection of D2C ecommerce
, online retail marketing
, instore marketing
, affiliate strategy
, data & analytics
, and customer experience
. It requires a leader who can confidently oversee all disciplines, connect the dots between them, and ensure delivery against ambitious growth targets.

The Account Director is the seniorday to daylead and primary point of accountability for a complex,Mult workstreamaccount. They own the strategic direction, delivery quality, commercial health, and development of a high performing team, while acting as the key relationship holder with senior UK and HQ client stakeholders.

This is not a specialist role. It is designed for a leader who thrives on breadth
, understands how different marketing disciplines interlock, and creates cohesion across diverse teams and briefs.

• Act as the senior strategic partner, proactively identifying opportunities to grow website revenue
  , improve online and instore effectiveness, and enhance end-to-end customer experience.

• Own the overarching account strategy, ensuring all six work streams are aligned to shared business objectives.

• Build and maintain trusted senior relationships with UK stakeholders and HQ counterparts.

• Lead quarterly business reviews and strategic planning sessions, presenting a unified and insight‑led account narrative.

• Directly manage and mentor a team of ~10 specialists across digital media, affiliate marketing, CX, data, online store marketing, and instore marketing.

• Set clear objectives, priorities, and ways of working across all work streams.

• Establish robust workflows, processes, and quality control standards.

• Manage resourcing and capacity, ensuring the right expertise is applied to the right priorities.

• Foster strong cross functional collaboration where work streams intersect.

• Own the commercial health of the account, including budgeting, forecasting, and profitability tracking.

• Oversee client budget allocation across digital, affiliate, promotional, and instore activity.

• Manage supplier and vendor negotiations to ensure strong commercial terms and value.

• Maintain oversight of financial controls across media investment, affiliate commissions, and ISM production.

• Oversee digital media strategy driving traffic, conversion, and revenue on their website.

• Ensure budgets, KPIs, and optimisation frameworks are effectively managed.

• Guide evaluation of new platforms, technologies, and suppliers.

• Support business cases and ensure post campaign learning is embedded.

• Provide strategic oversight of the affiliate programme with a clear long‑term growth vision.

• Ensure effective management of 250+ affiliate partners
  , including outreach, contracts, and performance.

• Oversee budget management, commission structures, and forecasting.

• Ensure strong integration with wider performance marketing efforts.

• Oversee CX initiatives including post purchase journeys, onboarding, product registration, and reviews.

• Manage OBS promotional planning and execution (local and global).

• Ensure effective…