HR Internal Communications & Change Manager

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

This is a 12 month Fixed Term Contract. As part of our UK HR team, you will lead the HR change and communications for a critical HR transformation programme, ensuring its successful implementation and adoption across the UK region.

The role will drive effective communications, change management, and stakeholder internal engagement. Ensure consistent messaging, smooth adoption of new processes, and alignment with global and regional HR transformation goals.

As the Communications and Deployment Lead for the UK transformation, you will own the delivery of change, communications, training, adoption and stakeholder engagement for our UK employees.

You will lead stakeholder engagement, manager enablement, readiness actions and hypercare delivery, providing structured insight and risks back into the Global programme governance.

• Develop and manage regional project communication plans, ensuring alignment with global timelines and objectives.
• Lead regional deployment teams, including support staff, to deliver change activities effectively.
• Coordinate and oversee regional training and user adoption strategies.
• Monitor progress against deployment plans, identifying risks and issues, and escalating where necessary.
• Support go‑live activities and provide post‑implementation support across regions.
• Collaborate with cross‑functional teams to ensure communications are integrated and aligned with broader organisational goals.

• Partner with the UK IC Manager and Global Change & Communications Lead to execute internal communications strategies tailored to the UK region’s needs.
• Create and deliver clear, engaging communications that support HR change initiatives and enhance employee understanding.
• Manage stakeholder communications, ensuring expectations are understood and met across all levels of the organisation.
• Track and analyse user feedback to inform continuous improvement of communications and training materials.

• Act as a key liaison between UK regional HR teams and global transformation programme, ensuring consistent messaging and feedback loops.
• Provide regular updates and insights to the Project and HR leadership on regional progress, challenges, and successes.

• Experience in producing impactful, compelling change communications for a diverse internal audience.
• Experience in project rollout, executing against plans and delivering on time and on budget.
• Strong operational change capability: mapping impacts, defining readiness actions, and driving changes in ways of working.
• Experience in producing leadership communications pieces across a variety of channels, working closely with MD or C‑suite level executives.
• Familiarity with Internal Communications content management systems, MS SharePoint, Office 365 suite, and HRIS systems.
• Excellent copywriting skills, with demonstrable experience in creating clear and persuasive copy.
• Evidence based reporting: trackers, dashboards, readiness measures, and risk escalation.
• Experience supporting go live and hypercare communications in a time critical environment.
• Strong system implementation experience is helpful, but not essential.

• Resilient, adaptable, able to ‘think on your feet’ and demonstrable experience of working in a fast‑paced environment.
• Calm under pressure during go live windows and able to make fast, sound judgement calls within governance.
• High‑energy, positive attitude, viewing challenges as…