Head of Ticketing Operations

Overview

Are you looking to develop your career in Client Services.

Want to work at a company named in The Sunday Times Best Places to Work 2024?

AXS, part of AEG, is a global leader in ticketing technology, powering unforgettable live experiences through innovative data solutions.

We're seeking a talented Head of Ticketing Operations to join our dynamic team in London. In this role, you'll play a pivotal role in shaping our product strategy, driving execution, and collaborating with highly cross-functional teams to deliver exceptional experiences to our users.

• Lead ticketing operations across the UK event portfolio, ensuring events are built accurately, go on sale on time and run smoothly through to event delivery.
• Manage and develop operational teams across fulfilment, onboarding, web content and event management, providing clear direction, prioritisation and support.
• Oversee ticketing builds, fulfilment and box office delivery, ensuring best practice is followed and events are appropriately resourced for live delivery, including access control and scanning.
• Act as a senior operational escalation point, working closely with Client Services, Account Management, Technology and European colleagues to resolve issues and drive continuous improvement.

• Strong experience in ticketing or event operations, ideally within a live events, venue or ticketing environment, with knowledge of end-to-end ticketing delivery.
• Proven leadership experience, managing operational teams and coordinating multiple priorities in a fast-paced environment.
• Confident stakeholder management, able to work cross-functionally with clients, internal teams, venues and product/technology teams.
• Excellent organisation and communication skills, with high attention to detail and the ability to oversee multiple events and operational processes simultaneously.

Join us in transforming how the world experiences live entertainment through the power of events.

You can find out more about life at AXS here:

Where:
You'll be based at our head office opposite London Bridge Station. We work 3 days in the office (Tues-Thu) and 2 days from home (Monday and Friday). We also offer flexible start and end times and welcome flexible working conversations.

We'll give you a thorough induction on how we work  induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks.

Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

to find out why our employees love working for AEG

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.