Area Manager, Management Operations Manager

Work Area Manager

Princess Royal Parcel Hub, Stonebridge, London, NW10 7RH
– Full time, Permanent.

Salary starting from £40,241, 10% bonus potential, 25 days annual leave and generous pension.

Leading a dedicated team of up to 40 full and part time employees, you will hold regular one‑to‑one and team meetings, review the area’s performance and plans on a daily basis. Champion health and safety initiatives, increase efficiency, identify areas of improvement, support the Shift Manager to deliver high‑quality service to customers and meet all operational targets. Line management responsibilities include managing sick absence, attendance, training and development, and involvement in continuous improvement programmes.

• Leadership Focus: Ensures basics are right, adopts a ‘one company’ approach, creates positive energy, implements strategy, and considers relevant issues. Uses platforms to recognise superstars and appeals to both heart and brain in communication.
• People Focus: Embraces diversity & inclusion, delegates, coaches, empowers, provides feedback, identifies and develops talent, collaborates, takes time to understand others’ needs, and ensures a supportive environment where achievements are recognised.
• Resilience Focus: Approachable, provides reassurance, agile in new challenges, communicates regularly, handles ambiguity, remains positive and realistic under pressure.
• Achievement Focus: Ensures ‘best day every day’ by setting standards of excellence, asks questions, shares learning, provides guidance, builds confident teams with coaching, holds others accountable, uses resources efficiently, keeps promises, and is trusted.
• Improvement Focus: Drives transformation, reduces costs and adds value, embraces innovative work practices, makes rational decisions, identifies improvements across business areas, implements new processes to meet changing customer needs.
• Customer Centric Focus: Instills a customer‑first culture, improves customer experience, places customer at heart of decisions, monitors service goals, promotes change that enhances end‑to‑end service.

Tuesday to Saturday, 6:00 – 14:12. Flexibility required to meet unit needs.

Royal Mail Group welcomes applications from all individuals and is committed to inclusion. We especially encourage applications from those serving the Armed Forces community.