Client Engagement Director, Client Services

Overview

As a Client Engagement Director at Epsilon, you will be the driving force behind leading the success and growth of our clients, whilst also championing your own team. As a member of senior leadership, you will collaborate with many other leaders in the business to implement process improvements that increase efficiency and drive continuous business growth. You will also be responsible for crafting team culture.

You’ll lead the development of client strategies and strive to become their best partner. Use Epsilon’s advanced online marketing and Mar Tech solutions to develop measurable value and encourage client retention and growth. You’ll lead, mentor and coach a team, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working with various internal and external stakeholders to integrate and deliver objective‑based solutions.

Join a company that is transforming the marketing and advertising technology landscape. Epsilon’s unique combination of data‑driven insights and groundbreaking technology offers a compelling opportunity to work on industry‑leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon’s growth and evolution, helping shape the future of the industry.

You’ll have significant opportunities for career growth, including the potential for upward mobility within Epsilon and Publicis Groupe. This role will hone your leadership, digital marketing, commercial and strategic thinking skills, making you a key player in driving Epsilon’s success in the European market. This role is perfect for someone eager to join a dynamic, growing business at the forefront of digital marketing and technology.

It offers ample chances to create a significant impact.

• What you’ll bring with you:
  • Strong organisational, time management, and communication skills.
  • Expertise in digital marketing, Mar Tech, and project management.
  • Ability to tell a compelling story utilising data.
  • Develop and lead a high‑performing team, driving both client and employee success.
  • Strong commercial foresight with the ability to identify growth opportunities and drive profitability.
  • Validated experience owning senior client relationships, acting as the primary strategic and commercial lead.
• Why you might stand out from other talent:
  • Passion for big data, technology, and solving complex problems.
  • A consultative approach to client management and strategy development.
  • Experience in leading cross‑functional teams and driving innovative solutions.
  • A proactive outlook focused on process improvement and automation.
    
    A growth mindset, always seeking to learn, adapt, and improve in a fast‑evolving industry.

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

We are committed to providing reasonable adjustments for candidates in our application process.