Lead Retail Banking Firm Supervisor

Lead Retail Banking Firm Supervisor – Regulatory (Lead Associate grade)

• Plan, prioritise and allocate work across the team in partnership with the Manager.
• Coach, mentor and oversee junior team members to ensure timely progress on supervisory outcomes.
• Act as deputy for the Manager during periods of absence.
• Analyse firms’ business models and strategies to identify key risks of harm, tackle complex problems and find solutions that support effective supervisory strategies.
• Escalate issues and communicate supervisory assessments and proposed mitigating actions to senior management.
• Use data to identify trends, outliers and provide insights to support the Division’s work.
• Respond to event‑driven (reactive) work arising from firm issues and industry developments, forming sound judgment on regulatory topics and communicating clearly to internal and external stakeholders.
• Engage collaboratively and inclusively with stakeholders across the Directorate, the wider FCA and key external bodies, such as the Prudential Regulation Authority and trade bodies.
• Contribute to continuous improvement of processes and support colleagues in recognising sector‑wide risks and issues.

• Experience identifying harm and developing/implementing supervisory strategies to mitigate risks.
• Demonstrable experience building and managing relationships with internal and external stakeholders at all levels.
• Prior experience managing, coaching and developing other team members and delivering work through others.

• Effective communication skills – oral, written and presentation.
• Strong focus on operational effectiveness with the ability to organise, plan and manage conflicting priorities.
• Ability to manage complex and large pieces of work with minimal oversight.
• Critical thinking to assess firms’ business models and strategies, identify relevant risks and arrive at appropriate judgments.
• Willingness to learn, develop oneself and others, and take on new responsibilities in a flexible and pragmatic manner.
• Understanding of FCA supervision including interventions/tools, risk management and prioritisation approaches.
• Adaptability to change and capacity to act on one’s own initiative, making informed and timely decisions that cut through complexity.

• 25 days annual leave plus bank holidays.
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times salary.
• Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
• 35 hours of paid volunteering annually.
• Hybrid model: minimum 40% office presence each month (50% for senior leaders, 60% for Directors).
• Flexible benefits scheme designed around your lifestyle.

We foster a diverse and inclusive culture that is free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We are a Disability Confident Employer and provide tailored support and flexible working options to meet individual needs.