Director, Digital

Are you excited to combine mentoring a talented team with leading the Digital Strategy for some of our biggest Brands & Retailers? s360 UK is looking for a Digital Growth Director with 6‑8 years of experience and a passion for eCommerce to join our growing London team of 30+ professionals. Acting as an extension of our clients’ teams for leading retailers such as Schuh, New Era, Wrangler & Lee, you’ll be responsible for overseeing the overarching digital strategy for our key accounts while owning and evolving our internal Digital Growth training programme.

This role balances high‑level strategic ownership with people development. The key responsibilities are organised into four pillars.

• Lead the end‑to‑end digital strategy for 4‑5 key eCommerce brands, taking full responsibility for hitting performance targets and executing proactive, annual roadmaps with precision.
• Translate high‑level business goals into “big bets” and tactical levers across Paid Search, Paid Social, SEO and Creative, and discuss macro‑economic factors affecting performance.
• Build authentic, trust‑based relationships with senior stakeholders and leadership teams, leading the narrative in strategy meetings and upsell opportunities.
• Take ownership of client performance metrics such as CAC, ROAS, MER and revenue; transform complex data from GA4, Triple Whale and core platforms into clear, actionable reporting.

• Partner with the Head of Digital Growth to build the next wave of Client Leads, acting as a hands‑on coach and mentor for Associates, Managers and Senior Managers.
• Involve Digital Growth Managers in day‑to‑day delivery, shaping and directing them in weekly trading, insights and reporting.
• Co‑design, host and own internal training sessions, refreshing and creating playbooks and templates that standardise best practices.

• Contribute to continuous improvement of product, processes and ways of working, embedding learnings for long‑term impact.
• Act as a thought leader, sharing insights internally to elevate the s360 team and externally to keep clients and the industry ahead of the curve.
• Use AI to work smarter, encouraging and mentoring others to adopt the same approach.
• Shape a strong team identity rooted in transparency, accountability and a “1 % better” mindset.

• 6‑8 years of Account Management & Strategy experience from an agency or in‑house setting with deep expertise in eCommerce/Retail.
• Experience leading, empowering and coaching a team, setting high expectations and providing mentorship to develop talent.
• Proven ability to build integrated, full‑funnel media plans across Paid Search, Paid Social, SEO and Creative that align with commercial business goals.
• Comfort with performance forecasting, budget pacing and delivering clear reporting up to core KPIs such as CAC, ROAS, revenue.
• Commitment to building meaningful, authentic relationships with key decision‑makers; comfortable holding a room, leading strategy sessions and pitching for growth.
• Driven by performance, capable of identifying trends and risks early, and thriving in a fast‑paced environment.

• Hybrid working with 40 % of time in the office based on a schedule that suits you.
• Flexible working hours and ability to work remotely internationally.
• £250‑£2,000 annual professional development budget based on seniority, plus five PD days for learning.
• 25 days annual leave, birthday leave, 2 MIND mental health days, 1 volunteering day and extra leave from year three onwards.
• Parental leave policy with up to six months at full pay as a primary carer.
• Free mental health support and counselling.
• Business‑essential tech set‑up including a new iPhone, contract, and a home‑working tech kit.
• Summer Fridays – early finishes in June, July and August.
• 4 % employer pension contribution and access to Penfold Pensions.

At s360 UK, authenticity and diversity are at the heart of everything we do. We celebrate a range of approaches, points of view and backgrounds, fostering an inclusive culture where everyone can be their full authentic selves at work.