Senior Manager, Commercial Ops

Senior Manager, Commercial Operations

Lead a team of operations professionals to design, plan, and execute commercial operations strategies that drive business success across Expedia Group’s partner ecosystem.

• Design and lead comprehensive Commercial Ops strategies aligned with business objectives, driving commercial success and operational efficiencies.
• Develop and execute structured change management initiatives to promote organizational alignment and adaptability.
• Own and steward the Operations project roadmap, facilitating prioritization discussions and evaluating business impact.
• Manage and coach a high‑performing team, fostering a culture of innovation, collaboration, and continuous improvement.
• Oversee the creation and delivery of impactful communication plans that resonate across diverse business functions and audiences.
• Establish KPIs for Commercial Operations initiatives, track performance, and deliver actionable insights to SPA and G&O leadership.
• Act as central liaison between P&T, Commercial, Growth & Operations, and other Expedia Group stakeholders to ensure seamless execution of initiatives.
• Identify root causes of problems, examine options, and implement the most effective solutions.

• 10+ years in Operations, Project Management, or related roles with demonstrated leadership in a global, B2B environment.
• Proven expertise in leading change programs and driving organizational transformation.
• Strong strategic vision and ability to translate business objectives into actionable project plans.
• Exceptional written and verbal communication skills, with experience delivering strategies to diverse audiences.
• Team‑management and motivational skills that promote growth and collaboration among team members.
• Analytical mindset with a data‑driven approach to measuring success and optimizing processes.
• Service mindset that prioritizes partner satisfaction and delight.
• Tech‑savvy with proficiency in tools such as Salesforce and Tableau.
• Bachelor’s degree required or equivalent relevant work experience.

Full benefits package including travel perks, generous time‑off, parental leave, flexible work models, and career development resources.

Expedia Group is an equal‑opportunity employer that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.