Maintenance Manager

Moda is shaping the UK’s leading lifestyle experience brand - creating and operating next-generation neighbourhoods where people can truly live, work, and play.

Our ambition is clear: to pioneer positive change in the UK rental market by building healthy, connected communities that place wellbeing, belonging, and exceptional service at their heart.

We’re looking for people with proven experience in a similar role, who share our passion for raising standards. You’ll work collaboratively with a like-minded team, united by a commitment to deliver outstanding experiences for our residents at every touchpoint.

Service sits at the core of everything we do. That means caring deeply, thinking differently, and being willing to go the extra mile - not because it’s expected, but because it’s who we are.

This critical role will be foundational to our future success and serve as key pillars for succession planning at the highest level within Moda. Proven experience in a similar role – whether in property management or leadership within the hospitality sector – is essential. At Moda, service excellence is at the core of everything we do, and we expect our leaders to share that same passion and commitment.

The Maintenance Manager will play a pivotal role in upholding the quality, safety, and functionality of our buildings and public spaces, ensuring a consistently exceptional living experience for our residents and commercial occupiers.

Moda is on a mission to redefine renting – creating vibrant neighbourhoods built around wellbeing, service and community. Our purpose is simple: to provide exceptional living experiences.

We live by our values:

• Community Foster vibrant, engaged communities that enable team, residents and partners to thrive
• Excellence Taking ownership of our commitment to quality across the group and investing in the team delivering this
• Integrity Committed to sustainable and ethical practice and integrity, as an employer and as individual team members.
• Innovation Encourage creativity and entrepreneurial thinking to set new standards in living experiences

• Deliver first class customer service and resident engagement
• Manage working relationships with suppliers and contractors
• Provide informed and accurate information to residents
• Coordinate the preparation of amenities for resident events
• Consistently deliver the Moda service standard to residents and all visitors to the building
• Respond to resident enquiries (meeting all agreed KPIs)
• Regularly review customer satisfaction
• Communicate in line with brand values

• Support completion of annual H&S & Fire risk assessments in conjunction with the general
• Report all H&S and security issues or concerns to the GM & work with to form resolution
• Review & monitor all suppliers on site follow RAMs where required and comply with H&S and CDM/stat requirements
• Risk assessment monitoring; including FRA, H&S, and employee
• Responsible for safe on-site storage of maintenance supplies & materials and stock control

• Support all marketing and leasing initiatives on site
• Ensure void periods are minimised by prompt turn‑around of apartments following end of tenancy
• Provide feedback on suggestions for improvements to reduce voids
• Support inventory and check out inspections
• Propose marketing material to encourage residents to report on maintenance and utilise services (cleaning, maintenance)

• To coordinate/close reactive jobs in a timely manner
• Maintain accurate H&S records and reports
• Manage and reduce OpEx operation costs, including approval and query of invoices
• Support leasing manager & RSM in providing costs and supporting evidence for end of tenancy DPS claims
• Compare costs for various services and goods
• Maintenance and updating of operating systems
• Standard operating procedures & customer satisfaction reporting as required to support business plan

• Previous experience in residential property (hospitality or private rental sector preferred)
• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
• Must be pro‑active and able to use initiative to enhance the reputation of…