Senior Director, Head of International Network Compliance; EMEA

Head of International Network Compliance (Senior Director)

Location:

London - Hybrid (Hammersmith). Working Pattern: 3 days in-office (Tuesday‑Thursday) and 2 days remote.

The Senior Director, International Network Compliance role will report to the Vice President, International Network Compliance Officer, who in turn reports to the Chief Compliance Officer for the Network. The successful candidate will have experience with the global payments schemes and demonstrate payments industry expertise.

• Lead the maintenance, evolution, and continuous improvement of the compliance risk management function for the international network business operations by providing support, advice, and counsel on complex compliance risk issues.
• Serve as an authority within the international network and merchant services business for relevant and evolving compliance expectations, laws, and regulations and the impact of changes on the business.
• Actively promote a culture of compliance risk management and balanced risk taking by, for example, ensuring the business has appropriate monitoring in place to identify process breakdowns and advising the business to ensure comprehensive corrective action when issues arise.
• Build relationships and work collaboratively with business partners and other support groups to ensure the network and merchant products, practices, and services all remain within Capital One’s Compliance risk appetite.
• With the Chief Compliance Officer for the Network and the International Network Compliance Officer interface with regulators and also support interactions between regulatory bodies across the globe.
• Monitor work plans for remediation of any internal or regulatory findings within the business area of responsibility.
• Build a small team of talented compliance professionals and industry experts to support implement and manage the international compliance program; lead and oversee the management of people processes, including recruiting, promotions, performance management, training, and development.
• Display a passion for coaching and developing others through their leadership style and presence, whether as direct reports or extended team members.
• Display a high degree of emotional intelligence, foster good team dynamics, respond effectively to employee concerns, and maximize the potential of team members.
• Serve as a strategic advisor to the business and internal subject matter expert on the payments ecosystem generally, including with respect to emerging technologies and industry trends/development.
• Oversee the Front Line's execution and challenges appropriately on compliance related decisions.

Possesses an understanding of existing and emerging global payment networks, regulations and risk, and responsibilities relative to third party payment processors.

Experience building, motivating and developing high‑performing teams, with a track record of attracting and leading top talent.

Experience managing regulatory requirements in a complex finance organization and maintaining relationships with relevant regulatory bodies.

Experience providing creative solutions and focused on important success drivers. Experience facilitating teams to innovate, create and be open to change.

Demonstrated ability to formulate a strategic vision for a compliance risk management organization while providing meaning, context, and motivation to execute strategic priorities.

Passion for payments and a deep understanding of payments schemes, associated regulation and industry trends. Strong business judgment and the analytical acumen to evaluate complex, multi‑dimensional risks and formulate appropriate compliance recommendations and advice.

Excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company, as well as external stakeholders and regulatory agencies, to manage, inform and influence outcomes. Highly developed interpersonal, presentation, and communications skills (both verbal and written). Ability to communicate effectively at all levels of the organization, as well as with external parties (such as regulators and consultants).

Highly desirable candidates would have a combined experience in legal, compliance, risk management, or regulatory experience in payments on the merchant or network side and established experience in leadership. Exposure or experience in a financial regulator role would be a bonus!

Capital One is committed to diversity in the workplace.