Workplace Change Manager - Associate Director

Location: Greater London

About the Role The Workplace Change Manager will champion and support deep cultural shifts within a client organisation, delivering programs and frameworks that facilitate the adoption of new working practices in the office. They will ensure these practices are seamlessly embedded into people’s day-to-day work and aligned with the organisation’s values & strategic goals.

This is a ‘change manager’ role focused on the people side of change and guiding the implementation of new ways of working. Very often working in partnership with the client’s HR, CRE, IT and COMMS functions, they will be responsible for empowering the organisation to successfully deliver their workplace transformation, bringing the People, Physical Space and Digital component of the change together.

The Workplace Change Manager will ultimately support our clients to create a Workplace offer which attracts and retains the best talents whilst allowing people to be at their most effective wherever they are working from.

The role will be primarily aligned to a flagship programme within a confidential financial professional services organisation based in London - Canary Wharf. As part of a seven person change management team, the Workplace Change Manager will be expected to work on site two to three days per week to support close collaboration with client stakeholders.

What you will be doing:
As a Workplace Change Manager, you will join a dedicated team of seven delivering what is widely regarded as the highest profile workplace transformation programme in London today. This is a flagship, city defining real estate and workplace change initiative: one that will reshape how thousands of people work, collaborate and experience their environment.

Working under the guidance of a senior Change and Programme Lead, you will play a central role in managing the people, process and behavioural impacts of a major workplace and location transition. You will be at the forefront of engagement with employees and stakeholders, helping them understand what is changing, when it is happening, and what it means for them.

You will lead the full end to end workplace change lifecycle, partnering closely with clients to drive adoption of new ways of working and support the cultural shifts required for long term success.

What You Will Need:

Important:
The Workplace Change Manager will be required to liaise with clients, senior Leaders, stakeholders, change champions and managers. They need to be comfortable operating at all levels of the organisation. The ability to confidently and sensitively influence others to deliver a common goal will be paramount. Essential Skills / Knowledge
• Exceptional Communication

Skills:

excellent verbal and written communication, active listening, and the ability to tailor messages to diverse audiences.
• Influencing & Motivational

Skills:

able to inspire, guide, motivate, and coach individuals and teams through transitions, fostering a sense of shared purpose.
• Collaborative Stakeholder Management: able to engage effectively with various stakeholders, gaining their trust and buy-in, managing expectations, and addressing potential resistance to change. Ability to partner with multiple stakeholders and quickly build relationships is crucial.
• Solution-Oriented Problem-Solving & Analytical

Skills:

able to identify issues, anticipate risks, develop creative solutions, and make informed decisions to overcome barriers.
• High Emotional Intelligence & Empathy: understanding and managing emotions, recognising the human side of change, ability to handle difficult conversations and deal with resistance around change whilst fostering a positive change environment.
• Adaptability & Resilience: the capacity to navigate uncertainty and ambiguity, making adjustments as needed, and maintaining a positive outlook during times of transition.
• Project Management skills:
Proven ability to manage multiple concurrent projects effectively.
• Understanding of Change Management Methodologies (e.g., ADKAR, Prosci, Lewin's Change Model) with ability to apply them.
• Commercial acumen.

Essential Experience
• Guiding People Through Change: direct experience…