Operations Control Centre Manager - Data Centres Job London area,England UK,Management

Job Title:

Operation Control Centre Manager Business Sector:
Data Centre Solutions, Critical Environment

Location:

London, Docklands

Please ensure to include your CV with your application to be considered for this role.

Company Profile

CBRE is the global leader in real estate services and investment. We leverage the industry's most powerful knowledge base to meet the commercial real estate needs of our clients worldwide. Our commitment is to be the preeminent, vertically integrated, and globally capable real estate service firm. With over 70,000 employees globally, we operate in 48 countries.

Role Purpose

This Data Centre Operation Control Centre Manager role is to be fully accountable for the performance and efficiency of the OCC MANAGER.
The Role will operate from Monday to Friday (08:00 to 17:00).
This role is to Manage a team who will be the first response to all critical alarm notifications across campuses and will provide the remote support and client communications as per the incident management process.
To effectively supervise the day-to-day operation of the area's maintenance team to ensure the effective and efficient operation of hard Services facilities across data centres.
To ensure constant high level service delivery is maintained and reactive task are completed on time within customer SLA.
The OCC MANAGER will manage switching operations across site utilising the Engineering shift teams to support.
The role will organise the Data Centre critical switching and arrange Mock Drills to support the task and build continuous improvement into everything the site team carries out.
The OCC MANAGER is also to manage all incidents across site, both project and operational, and ensure the correct communication process is followed.
Ensure all reactive and breakdown works to all M&E Systems and infrastructure within the confines of the campus compound are completed promptly.
To effectively supervise the day-to-day operation and risk management promoting the foundation to operational excellence.
Full accountability of controls and process disciplines are rigorously maintained and continually enhanced through metrics reporting, risk assessment analysis, quality assurance and root cause analysis.
To act as first response to BMS alarm notifications across campuses and providing information to the Clients Service desk Team and CBRE Senior Management Team.

Primary Objectives

Responsible for the management of the staff, operation and maintenance within the BCR and BEMS systems.
Daily management of the OCC team including compliance with CBRE disciplinary processes and procedures.
To direct, instruct and manage all CBRE staff under their control as well as SSP's ensuring compliance with working practices.
To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
Ensure that all matters that may impact the smooth running of the BCR are immediately reported to both CBRE and the contracts Senior Management.
To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
Liaise and keep informed both the client and the CBRE contracts manager on all aspects of BCR and BEMS systems (defects & deficiencies).
To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
To ensure quality is maintained throughout the facilities.
Ensuring business policies and processes are effectively communicated, and implemented within the contract.
Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
Provide a learning environment, and appropriate training and development planning.
Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Demonstrate a willingness to attend on and off site training for plant and systems as they are installed.

Main Duties

Monitor and respond to BMS & EMS alarms for specific buildings.
Provide 24/7/365 days a year support to CBRE and client facilities team as part of a 2 person…