Office & Facilities Manager

At Oak North, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.

At Oak North, we believe great businesses are built by great people — and great people deserve exceptional workplaces.

We're looking for an outstanding Office & Facilities Manager to take ownership of our office portfolio and create environments where our teams can do their best work every day. This is far more than a traditional facilities role. You'll be the driving force behind the workplace experience across Oak North, ensuring our offices are safe, secure, compliant, operationally excellent, and a place people genuinely enjoy coming to.

You'll lead workplace operations across our London headquarters, Manchester office, and oversee our New York representative office through local partnerships. Reporting directly to the Chief People Officer, you'll play a highly visible role at the heart of the business, partnering with teams across Oak North and influencing the daily experience of hundreds of employees and visitors.

We're looking for someone who takes enormous pride in creating brilliant workplaces, notices the details others miss, thrives on ownership, and brings energy, pace and a continuous‑improvement mindset to everything they do.

You'll be responsible for creating workplaces that are welcoming, professional, productive and memorable.

• Ensure every Oak North office operates to an exceptional standard.
• Create outstanding employee and visitor experiences across the UK and US.
• Own workplace presentation, housekeeping and office standards.
• Manage office moves, seating strategies and workplace utilisation.
• Oversee catering, refreshments, meeting room experiences and workplace amenities.
• Lead office enhancement projects and workplace improvement initiatives.
• Partner closely with the People Team to deliver engaging employee events and office experiences.
• Champion workplace policies, including Clean Desk standards and physical security requirements.

You'll be the single accountable owner for facilities management across Oak North's office portfolio.

• Act as the primary point of contact for all workplace and facilities matters.
• Build strong relationships with landlords, building management teams, serviced office providers, contractors and suppliers.
• Oversee preventative maintenance, reactive maintenance and improvement projects.
• Ensure offices are safe, secure, operationally effective and professionally maintained.
• Manage supplier performance and hold partners accountable to high service standards.
• Maintain oversight of lease obligations, key contractual milestones and landlord responsibilities.
• Conduct regular site visits, inspections and operational reviews across locations.
• Manage workplace operations for our New York representative office through local partners.

You'll ensure our workplaces meet the highest standards of safety and compliance.

• Own health and safety compliance across all office locations.
• Maintain policies, procedures, risk assessments and compliance documentation.
• Ensure all inspections, certifications and testing programmes are completed and tracked.
• Lead fire safety management, evacuation planning and fire warden programmes.
• Manage workplace incidents, investigations and corrective actions.
• Partner with Risk, People and building management teams to continuously improve workplace safety.
• Deliver practical guidance and training to employees on workplace safety and compliance.

You'll combine operational excellence with strong commercial management.

• Manage facilities budgets across multiple locations.
• Deliver robust forecasting, reporting and cost control.
• Manage procurement activity and supplier negotiations.
• Ensure contracts deliver excellent service levels and value for money.
• Drive efficiencies while maintaining a premium…