Head of Sales

Location: London / Southampton (office based).
Company: One Dome Group

One Dome is a rapidly growing housing and fintech platform transforming the way people buy homes. We are ranked 6th fastest growing tech company in the UK by the Sunday Times and 4th fastest growing fintech company by Deloitte. Our ecosystem brings together mortgage brokerage, conveyancing, insurance and financial services into a single digital experience. Our flagship Home Buyer Service combines mortgage and legal work with a dedicated Property Moving Assistant (PMA) who guides customers through their home purchase from start to finish.

As One Dome continues to scale, we are looking for an exceptional Head of Property Moving Assistants to lead and grow this critical function.

The Head of Property Moving Assistants is responsible for leading the team that delivers One Dome’s Home Buyer Service. The PMA team acts as the central coordinator of the home buying journey, guiding clients from mortgage approval through to completion while ensuring a seamless customer experience and introducing relevant services across the One Dome ecosystem. This role combines operations leadership, customer experience ownership and commercial performance management.

The successful candidate will build and manage a high-performing team focused on transaction success, client satisfaction and ecosystem revenue growth.

• Build and lead a high-performing team of Property Moving Assistants
• Recruit, train and develop PMA staff
• Establish clear performance standards and KPIs
• Create a culture focused on accountability, speed and customer outcomes
• Manage team capacity and workload planning as the business grows

• Oversee the end-to-end delivery of the Home Buyer Service
• Ensure clients receive a seamless and stress-free home buying experience
• Maintain high service standards across all transactions
• Identify operational inefficiencies and continuously improve processes

• Completion rates
• Time from offer to completion
• Fall-through reduction
• Client engagement throughout the transaction

Work closely with brokers, conveyancers and third-party partners to ensure transactions progress smoothly.

The PMA team sits at the centre of the customer journey and plays a key role in introducing clients to services across the One Dome ecosystem, including:

• Property surveys
• Insurance products
• Financial planning

The Head of Property Moving Assistants will ensure the team introduces these services in a customer-focused and relevant way.

• Design scalable operational processes for managing transactions
• Implement best practices across the PMA team
• Monitor performance using data and operational dashboards
• Continuously improve service efficiency and quality

Work closely with the product and technology teams to enhance the tools used by the PMA team, including:

• Deal Room transaction platform
• CRM workflows
• Automation and AI tools
• Customer communication systems

• Transaction completion rates
• Average time to completion
• Customer satisfaction (NPS)
• Revenue per Home Buyer client
• Cross-sell conversion across ecosystem services
• PMA productivity and performance

The ideal candidate will have:

• Experience leading customer operations or case management teams in a strong sales organisation
• Background in property, mortgages, conveyancing or financial services
• Strong operational, sales and organisational skills
• Proven ability to build and manage high-performing teams
• Data-driven approach to performance management
• Strong communication and leadership skills

• Customer-obsessed mindset
• Highly organised and detail-oriented
• Strong problem-solving skills
• Ability to operate in a fast-growing company
• Commercial awareness and results orientation