Project Manager, Operations Manager, Program ​/ Project Manager

Project Manager

Department: Delivery

Employment Type: Full Time

Location: London

Reporting To: Gemma Thomas

Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.

Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the‑art real‑time communications platforms, and contact centre system integration. At Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the best customer experience using the best tools.

We’re brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to ‘dare’. We have a strong problem‑solving engineering background and ‘can‑do’ attitude, which remains at the centre of everything we do.

We are currently looking for a passionate and enthusiastic Project Manager to join our Project Delivery team.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

• You will lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality.
• You will be expected to manage multiple projects with high levels of complexity based on a range of different technology applications and platforms.
• There will be a strong focus on financial and commercial management therefore a solid understanding of cost management processes will be required, such as understanding cost baselines, project revenue forecasting and project profitability. As a Sabio Project Manager you will also have an appreciation and understanding of Benefits Management and Benefit Realisation to ensure client business cases are understood and realised.
• The relationship with the client during project delivery must be supported by strong and frequent communication between the client and the Sabio project team. You will always ensure that the agreed deployment schedule is met and that business acceptance and handover to Support is successful.
• This role will also be required to collate work packages, project plans and presentations in support of pre-sales activities by the commercial management teams. You will also be expected to build strong relationships with commercial teams to support future opportunity and growth within any key accounts you are working on.
• This is a challenging role that requires strong support from key internal and external stakeholders at many levels across the business. You will need to demonstrate strong leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks and costs. You will be required to report on project progress to the Sabio Programme Managers and undertake work that supports programme and business planning across Sabio.

The role requires excellent communication and strong customer relationship skills. As an organisation which continually seeks to improve, you will be expected to contribute to the development of Sabio project and programme processes such that the business can be responsive to changing customer and business needs.

• Strong experience of Waterfall and Agile project delivery methodologies
• Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability.
• Experience of virtual project team management (e.g. matrix management across technical teams).
• Experience of managing complex technical projects.
• Excellent verbal…