Project Manager, Program ​/ Project Manager, Operations Manager

FH&B is on a transformation journey to deliver its five-year growth ambition, with a programme in place to drive sales, profit and operational improvement. As the programme moves through mobilisation, we’re looking for a Project Manager to help strengthen delivery planning, governance, team mobilisation and the Transformation Management Office. The role supports the Programme Lead and Transformation Leads to accelerate delivery across FH&B transformation priorities, taking ownership of specific projects when required and helping teams stay focused, aligned and on track.

Working across multiple teams and priorities, you’ll connect with programme teams to understand progress, context and challenges, coordinate updates and support consistent ways of working across transformation initiatives, creating visibility, pace and measurable value across the business.

• Connect with programme teams to understand delivery progress, context and challenges, coordinating updates and support across FH&B transformation initiatives.
• Track progress against milestones, risks, issues and dependencies, ensuring reporting is accurate and potential delivery impacts are highlighted early.
• Maintain and improve delivery tools, templates and documentation so programme teams have practical, consistent ways of working.
• Produce clear updates and prepare governance inputs that support visibility, decision‑making, action tracking and effective escalation.
• Support programme teams to embed delivery standards, improve ways of working and keep transformation priorities moving at pace.

• Strong project and programme management experience, with the ability to support delivery across multiple priorities.
• A confident communicator who can build relationships, influence senior stakeholders and challenge constructively.
• Calm under pressure, with the ability to drive delivery at pace and keep teams focused on outcomes.
• Agile, proactive and comfortable working across multiple teams, priorities and changing business needs.
• Commercially minded, with a focus on simplification, improvement, consistency and business value.

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market‑leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.