DES Business Manager, Digital Engineering Services and Solutions

KEY RESPONSIBILITIES

The Business Support responsibilities include, but not limited to:

Finance and Budget Management

• Work with the DES Cost Optimisation Lead to oversee the reporting of the department’s budget, evaluating data and providing insights on cost effectiveness and spending.
• Maintain the department budget for resource, software and hardware managing cost variances.
• Ensure demand is costed and aligned to approved budgets.
• Manage forecasting, tracking, and optimisation of demand-related spend.
• Provide insight and executive summaries into cost drivers, trade‑offs, and funding decisions.
• Manage department budget estimation and track financial performance to set targets and plan for next financial year planning.
• Maintenance of the department’s service catalogue structure and its improvement.
• Prepare internal spend governance material, presenting the department’s position and capturing key narrative, status of approvals and closing budget queries.
• Raising of requisitions and purchase orders for Professional Services and Service Contractors.

Resource Management

• Lead with the creation, management and governance of the processes required for ensuring internal controls over resource management including new hire request and extension approvals, onboarding, offboarding, funding allocations and ensuring resources remain compliant within contract.
• Translate demand into resource requirements (skills, headcount, timing), actively managing delivery capacity and to ensure operational continuity.
• Work with Resource Management, PMO and Product/Delivery leads to validate capacity.
• Identify gaps, over/under‑allocation, and drive rebalancing actions.
• Responsible for ensuring the DES Resource tracker is accurate and reconciled with the Technology Resource Management team data and Departments Product Owners activity to ensure the resourcing cost forecast model is intact.
• Maintain the departments open vacancy tracker and RAG status on recruitment activity, producing weekly reports on status.
• Provide monthly MI and KPIs around headcount governance, recruitment, people demand requirements and forecast and transition plans.
• Creation and maintenance of the departments Job Specifications.
• Ensure resources are compliant with contract.
• Support strategic efficiency and planning initiatives by supporting resource related initiatives (e.g. onboarding, regulatory projects and cost efficiency initiatives such as outsourcing opportunities).
• Lead RFI/RFP process for outsourcing initiatives, supporting the Digital Engineering Services and Solutions Business Support Manager with negotiating new contracts with suppliers on behalf of the department’s leadership team.
• Work with existing agencies and suppliers, establishing, developing and maintaining good working relationships.
• Support DES COO with resource supplier relationship management, NDAs, supplier onboarding and SOWs management/coordination.
• Manage forecasting, planning and monitoring of resource utilisation and capacity. Check progress against targets, reporting as necessary and acting to resolve exceptions.
• Manage information concerning the utilisation, future demand and availability of people and resources to aid senior leader decision making.
• Department Organisation Chart creation and automated maintenance.

Vendor Management

• Accountable for internal vendor governance reviews and material for the department to regularly review operational delivery standards against pre‑defined KPIs.
• Supplier onboarding management and coordination.
• Contract, NDA and SOW management with Procurement and Legal and Vendor Risk Management.
• Manage operational resource vendor relationships to drive strategic values e.g. service quality, agility and cost whilst aligning with the wider EMEA IT strategic objectives, leveraging KPIs when appropriate.

Governance and Reporting

• Oversee the accurate internal governance reports pertaining to the department’s resource, budget and vendors.
• Drive the governance and operational management of the department.
• Establish and maintain governance frameworks, controls, and reporting cadence.
• Ensure alignment to organisational strategy, priorities, and internal policies.
• Act as a central point…