Operations Manager

Job Description – Operations Manager (261152)

Salary circa £56k p.a. depending on skills and experience, plus 34 days leave, rising to 39, and 2 paid volunteering days each year. Temporary (6 months), full time (37.5 hpw) hybrid role. Harrow, covering our homes in North London. We can’t offer a CoS for this role.

You’ll shape how services run and improve, not just oversee them. In this role, you’ll influence service innovation, drive operational improvements, and lead teams delivering supported, rented, and leasehold homes. If you want a role where your decisions matter, your voice shapes strategy, and your leadership improve everyday lives, this is a chance to step up and make a real impact.

• Lead housing and supported managers to deliver high quality, customer‑centered services.
• Drive service improvement using data, insight, and strong operational grip.
• Manage budgets and performance across a varied portfolio of homes and services.
• Build trusted relationships with commissioners, partners, and internal teams.
• Coach and develop colleagues to create confident, high performing teams.
• Work with experienced colleagues who value collaboration, learning, and doing the right thing for customers.
• Use flexibility, trust, and real development opportunities to stretch yourself and make a difference.

• Strong experience managing housing, supported living, or customer services.
• Led and developed managers and teams through change and challenge.
• Confidence managing complex budgets and performance targets.
• Solid knowledge of compliance and regulatory requirements.
• Excellent communication skills and build relationships with ease.
• Availability Monday to Friday, approximately 9am – 5pm with flexibility.
• Expectation to attend evening and weekend meetings with customers as required.
• Ability to travel at least 3 days a week to the office in Harrow, with the rest of the week at home or in the community.
• Enhanced with Barring List DBS check (we pay).
• Ability to drive and have access to own vehicle insured for business purposes.

• 34 days leave, pro‑rated (including bank holidays and a “me day”).
• Paid time off for volunteering.
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary).
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
• Career path with development and an excellent training package.
• Excellent benefits and rewards including supermarket discounts and travel expenses.

Equal opportunities employer, we welcome all applicants. We will not tolerate discrimination or harassment. We promote a diverse and inclusive workplace.