Capability Building Manager

the Capability Building Manager is accountable for deploying and executing the country capability building strategy through localising and deploying country and global capability programs and curricula to ensure business relevant, role-based capabilities are built and sustained. It acts as the single country point of accountability for capability deployment, adoption, and effectiveness, aligned with country priorities and learning governance. This role will have a particular focus on governance and quality of product training, with strategic oversight across all therapy areas.

The role ensures capability building delivers measurable business impact and avoids fragmented or duplicative learning. It partners closely with functional leaders to embed capabilities into country ways of working and business cycles.

Country Capability building strategy deployment & execution

• Aligned with global strategy, localise and deploy industry leading governance and quality within product and disease-area training, in partnership with respective functional heads, to optimise performance of our product portfolio
• Drive performance improvement through learning experiences that deliver measurable business impact
• Manage the deployment/execution of the country capability strategy and 12–24 month roadmap for assigned functional audiences, in partnership with respective functional leads aligned with global international priorities and frameworks

Capability Needs Assessment & Prioritisation

• Ensure capability building focus is synchronised around country business strategic moments (e.g., launches, commercial cycles, program go live, etc.)
• Execute external trends landscape overview to meet the demands of the business requirements

Capability Framework & Standards

• Operationalise and assure adherence to country capability standards; monitor effectiveness and recommend enhancements to the Capability Head based on insights
• Advance existing capabilities by partnering with technology teams to incorporate global platform user skillset within country teams
• Support change management capability needs and adoption of new technology

Curriculum Governance, Localization & Deployment

• Manage end-to-end learning journeys (onboarding → core → advanced) for the functional audience; set standards and design principles
• Monitor programme/curricula adoption & effectiveness to report to respective functional heads
• Ensure trainings are delivered, monitoring and checking KPIs, conducting trainings where applicable

Stakeholder Partnership & Governance

• Partner closely with country functional leadership (Marketing / Sales / V&A / Medical) to ensure capabilities are business and functional relevant, adopted, and sustained
• Work with Customer Excellence, DAP, Integrated Insights, Field Excellence, and global functional CoE to align capability needs with process and tool changes
• Maintain effective partnerships with external vendors for training deployment and/or delivery
• Ensure efficient budget management & vendor selection aligned with Int’l Learning Council guidance and shared strategic goals
• Vendors operational management to support sales, marketing, medical and V&A programmes/curricula delivery

• Training Execution and Delivery: % of assigned initiatives delivered on time and within agreed scope
• Stakeholder satisfaction:
  Average satisfaction score from functional leaders on execution quality, timing, and usage of capability initiatives
• Governance and audit readiness performance

• Relevant Experience – 7–10 years in capability building, learning or transformation roles
• Experience in pharmaceutical, healthcare, or complex regulated environments
• Proven country level execution of global strategies, and organising scalable workshops, trainings
• Functional Capabilities Experience in sales, marketing, medical or value & access
• Capability needs assessment and learning journey design
• Stakeholder partnership across commercial and medical functions
• Learning effectiveness measurement and continuous improvement
• Leadership capabilities and mindset: strong execution and orchestration skills; ability to influence without direct authority; structured, outcome-focused, ethical and pragmatic mindset; comfort operating in matrix and governance driven environments

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

• Competitive salary
• Short-term incentive bonus
• Pension scheme
• Health insurance
• 25 days annual leave
• Flexible working arrangements
• Employee recognition scheme
• Learning and development opportunities

Read our handbook (PDF 30MB)