Global Biddable Hub Lead, Client Partner

Company description

Who We Are in the UK?

Spark Foundry, the Acceleration Agency.

We help brands to identify, learn and respond to opportunities faster than the competition.

Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation.

We’ve proven our approach during the most difficult year on record. Now we’re using it to provide a launchpad for their future.

Come be an accelerator with us.

How we accelerate

• Planning
  : an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns
• Intelligence
  : a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people
• Trading
  : a model built on flexibility and trusted relationships, underpinned with bold guarantees
• Relationships
  : a culture of asking challenging questions to better understand the brief – we are not a ‘yes’ agency
• People
  : a strong history of recruiting talent from diverse backgrounds and accelerating their careers

Our Commitment

We are diverse though our experience, people and the clients we look after - and we celebrate that diversity. Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency.

As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion.

The Global Biddable Hub Lead is responsible for leading Spark's Global Biddable Hub(s) based in London, delivering Search, Social and Programmatic services across multiple EMEA and global (ex-US) clients and markets.

The role is accountable for the successful operation, performance and growth of the hub, leading integrated teams comprising both London-based specialists and offshore Publicis Global Delivery resources. As the senior lead for the hub, this individual will drive operational excellence, client satisfaction, team performance, governance and scalable ways of working across all biddable media activity.

Working closely with clients, local market teams, media partners and Spark leadership, the Global Biddable Hub Lead ensures the hub delivers consistently high-quality campaign execution while supporting agency growth through new business, transitions and capability development.

• Lead the day-to-day operation of one or more Global Biddable Hubs serving multiple international markets.
• Create a high-performing operating model across Search, Social and Programmatic.
• Establish scalable ways of working, service models and governance frameworks.
• Act as the senior escalation point for operational, client and delivery issues.
• Drive continuous improvement across processes, efficiency and quality of output.

• Lead, develop and inspire multidisciplinary teams across London and offshore delivery centres.
• Own staffing, workforce planning, utilisation, recruitment and team structure.
• Build a strong performance-driven culture with clear accountability and development opportunities.
• Ensure effective integration of onshore and offshore teams.

• Own delivery quality across all campaigns managed through the hub.
• Ensure excellence in activation, pacing, optimisation, reporting and performance management.
• Maintain appropriate quality control processes and operational standards.
• Own senior client relationships relating to hub performance and service delivery.
• Drive client satisfaction, retention and growth opportunities.

• Partner with local market teams to support planning, execution and performance management.
• Define clear roles, responsibilities and service levels between hub and market teams.
• Build strong partnerships across the Spark and Publicis network to ensure seamless delivery.