Workplace & Operations Lead - EMEA

Location: Greater London

## Workplace & Operations Lead - EMEAApplyremote type:
On-site locations:
London, GBRtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
517818
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Workplace & Operations Lead - EMEA
**** Role Summary
** An exciting opportunity has arisen for a Workplace and Operations Lead to join JLL's Integrated Facilities Management business. The Workplace and Operations Lead will work closely with the EMEA Account Director in shaping and leading the operations experience that the JLL Team delivers to our client, thereby enhancing all aspects of operations experience to our client's employees. The role will focus heavily on data quality, team integration, developing and implementing tools, and training to standardize high levels of customer service,  and continually enhancing the operations experience for building users.

This role collates all Client and Contractual reporting requirements and oversees all technology functionality across the account. The Workplace and Operations Lead also ensures all contractual, operational and financial risk to JLL is minimized through the management of efficient and robust processes and procedures. This varied and dynamic role covers a variety of functions around Operations, Data Quality, Performance Excellence, Employee Engagement and Technology.

In a demanding role where attention to detail is paramount, the candidate should possess effective communication skills, and an ability to work under their own initiative and problem solve.  The individual should be comfortable dealing directly with many both internal and external client stakeholders, and have proven management and leadership skills.
** What This Job Involves
*** Regional Operational Coordination - Support global initiatives, track operational requirements, and ensure close-out for EMEA data deliverables
* Business Intelligence & Performance Reporting
* Oversight of Events & Experience delivery
* Drive processes and procedures alignment and centralization across EMEA
* Identify and implement innovation and best practice to support client Real Estate goals, Sustainability, and Employee Engagement initiatives
* Manage all contractual and governance reporting requirements across the Region for both JLL and the client
* Lead all Employee Engagement Activities including communications, programs, and culture initiatives
* Support the JLL Account Director and Client Team as required
** Account Performance Management
*** Actively manage the Account KPI framework, measure and evaluate progress against goals, deliver quarterly metrics reporting with supporting data analysis
* Drive process and platform efficiencies across the Regional Account, identifying bottlenecks and implementing improvements
* Lead and track all transformation and improvement programs across the region with measurable outcomes
* Ensure all account processes and procedures are implemented and adhered to for consistency, accuracy, alignment and operational efficiency
* Lead Regional transformation initiatives and provide comprehensive reporting on outcomes, savings, and benefits to both client and JLL
** Governance
* ** Ensure all FM staff and contractors comply with contract responsibilities with emphasis on critical SLAs and KPIs per the MSA agreement
* Develop and implement appropriate policies and procedures for FM services across the region tailored to portfolio needs
* Develop tools and systems to standardize process controls and ensure uniform Account Governance
* Create and maintain individual site playbooks and welcome guides, ensuring documents remain current through ongoing refreshes
* Ensure all…