Asset Services - Team Lead

Position: Asset Experience Services - Team Lead
Location: Greater London

Asset Experience Services
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London, GBRtime type:
Full time posted on:
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518228
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Asset Experience Services - Team Leader**#
** About the Role
** As Team Leader of the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will lead a specialised team of technical and operational specialists who provide essential support services to Asset Experience Managers across Royal London managed assets. This leadership role combines strategic oversight, team management, and operational excellence to enable Asset Experience Managers to deliver best-in-class occupier service while ensuring efficiency, compliance, and consistency across the Royal London portfolio.

You will be accountable for team performance, service quality, resource allocation, and continuous improvement initiatives. Working collaboratively with the Property Delivery Lead and Asset Experience Leads, you will ensure seamless integration of central support functions with frontline property operations, fostering a high-performance culture and driving strategic alignment with client objectives.#
** Reporting Structure
** Reports to the Property Delivery Lead with close collaborative relationships with Asset Experience Leads across the Royal London portfolio.
** Key Responsibilities**# Team Leadership & Management
* Provide line management to the Asset Experience Services team, including technical and operational specialists, encompassing performance reviews, development planning, and career progression support.
* Build and maintain a high-performance culture through effective communication, recognition, coaching, and team development initiatives.
* Allocate resources effectively across the portfolio, balancing workload distribution and prioritising support to Asset Experience Managers based on business needs.
* Serve as primary escalation point for complex technical, operational, and service delivery issues requiring senior intervention.
* Monitor team performance metrics and implement improvement actions to ensure consistent service excellence.
* Facilitate regular team meetings to share knowledge, address challenges, promote best practice adoption, and maintain team cohesion.
* Collaborate with senior leadership to drive consistency, identify systemic issues, and escalate matters appropriately to the Property Delivery Lead.
# Strategic Service Delivery & Client Management
* Define and implement service standards, processes, and procedures that enable Asset Experience Managers to deliver exceptional client service.
* Act as the interface between the Asset Experience Services and Asset Experience Leads, ensuring alignment of support functions with operational priorities.
* Identify opportunities to enhance service delivery through process optimisation, technology adoption, and innovative support models.
* Maintain clear understanding of Royal London's asset strategy, values, and drivers, ensuring team activities align with client objectives.
* Coordinate with JLL subject matter experts to ensure the team accesses specialist knowledge when required.# Operational Oversight & Quality Assurance
* Oversee the delivery of data management, lease administration, financial support, service charge administration, and transitions support.
* Oversee the delivery of health & safety management, supplier management, works management, ESG support, and compliance activities.
* Ensure accuracy,…