Asset Services - Deputy Team Lead

Position: Asset Experience Services - Deputy Team Lead
Location: Greater London

Asset Experience Services
- Deputy Team Lead Przejdź do głównej zawartości#Asset Experience Services
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- Deputy Team Lead Aplikujremote type:
On-site locations:
London, GBRtime type:
Full time posted on:
Opublikowano dzisiajjob requisition :
REQ
518246
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Asset Experience Services - Deputy Team Lead (Operational Specialism)**#
** About the Role
** As Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the operational specialism while maintaining a hands-on "day job" delivering health & safety, compliance, and operational support to Asset Experience Managers across Royal London managed assets. This dual purpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight of operational functions and practical expertise in H&S management, supplier coordination, works management, and ESG support.

You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for operational matters.

Your role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining safety compliance and operational efficiency across the Royal London portfolio.#
** Reporting Structure
** Reports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Technical Specialism).
** Key Responsibilities**# Leadership & Team Management (Operational Focus)
* Support the Team Leader in line management of operational specialists, including coaching, performance feedback, and development planning.
* Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction the Deputy Team Lead (Technical Specialism).
* Act as lead and escalation point for complex operational matters including H&S compliance, statutory obligations, and supplier performance issues.
* Facilitate knowledge sharing within the operational team, promoting best practice adoption and consistency of approach.
* Monitor quality of operational outputs including risk registers, compliance documentation, audit readiness, and supplier management.
* Support team members with technical problem-solving, quality control, and professional development in operational disciplines.
* Coordinate resource allocation and workload distribution across operational specialists to ensure balanced capacity and timely delivery.
* Other duties are outlined in the document entitled “RL JD Asset Experience Central Service – Operational team member”.
** Skills & Qualifications**# Technical Knowledge
* Proven experience in property operations, health & safety management, compliance, and supplier coordination.
* Expert understanding of H&S legislation applicable to property management and ability to implement compliance measures effectively.
* Strong knowledge of statutory compliance requirements for commercial properties including fire safety, asbestos management, and building regulations.
* Familiarity with permit-to-work systems, risk assessment methodologies, and safe systems of work.
* Understanding of building services, maintenance operations, and planned preventative maintenance regimes.
* Knowledge of ISO
14001, quality management systems, and audit processes.
* Awareness of ESG and sustainability requirements in property management, including EPC regulations and energy management.
* Experience with property management software platforms and…